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Hawk Ford of St. Charles
St. Charles, IL
2,767 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,767 reviews
December 10, 2022
Got new battery at Quick-lane. Jennifer was working, she was easy to talk to and knowledgeable. She determined I had “points” to use toward my service and saved me a couple of buck Jennifer was working, she was easy to talk to and knowledgeable. She determined I had “points” to use toward my service and saved me a couple of bucks. More
by bobborczak
Verified CustomerEmployees Worked With
Jennifer Rocio
December 09, 2022
Hawk Ford of St. Charles is a wonderful organization. We purchased our Lincoln at Hawk. We were having problems. They picked up our car and at the same time delivered Charles is a wonderful organization. We purchased our Lincoln at Hawk. We were having problems. They picked up our car and at the same time delivered a loaner. Who could ask for more. The vehicle is running great. Robert Schmidt More
by KAREN.M.SCHMIDT
Employees Worked With
Jeff Reckards, Monique Case
December 09, 2022
The service for a recall was very fast. Steve also addressed and solved an issue I couldn’t get resolved at another dealership. Steve also addressed and solved an issue I couldn’t get resolved at another dealership. More
by BEHENNA
Employees Worked With
December 09, 2022
Fast and efficient ! ! Opened on time kept me informed about my rewards and packages I had obtained ! Thanks ! Opened on time kept me informed about my rewards and packages I had obtained ! Thanks More
by sierrachen63
Employees Worked With
Other Employees :
Monique Case, Jennifer Rocio, Brett Howard, Steve Donovan, Connor Brown
December 08, 2022
Provided good communication with what was going on with my vehicle and the expected amount of time it would take to complete. my vehicle and the expected amount of time it would take to complete. More
by scot.peters
Employees Worked With
December 07, 2022
We brought our vehicle (2020 F150) for service at Hawk Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times stating "The truck is repaired and ready for pickup." Each time the vehicle was not repaired and the issue remained. The vehicle was submitted 3 times, they replaced 5 different parts and they had the vehicle for 10 days. During one repair attempt they replaced the instrument cluster in which doing so they erased the vehicles Engine Hours/Engine Idle Hours. They did not record this information and the repair attempt failed. Instead of reinstalling the original instrument they went on to another repair attempt. The data was lost and reset to zero. Hawk Ford committed negligence and refused to give us their Insurance information for us to file a claim. The general manager has repeated attempted to purchase the vehicle but admits no fault in their actions. Hawk Ford has had poor communication in resolving the issue and damaged our vehicle rather then repairing it for us! We would NOT recommend Hawk Ford or its services to anyone. This business lacks integrity and is incompetent. More
by efoster
