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Hawk Ford of St. Charles
St. Charles, IL
2,761 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,761 reviews
November 03, 2022
Purchased a "Mustang" Mach-E and had a fantastic experience at Hawk Ford of St. Charles. Everyone was a joy to work with starting with our sales associates (DJ and Nick), the Finance Manager (Andy) experience at Hawk Ford of St. Charles. Everyone was a joy to work with starting with our sales associates (DJ and Nick), the Finance Manager (Andy) and finally the GM (Chris) who has the dealership humming on all cylinders (or is it kW-h now?!?!). More
by BatteryPowered
Employees Worked With
Other Employees :
Nicholas Sladek, Andrew Munson, Nikko Ponce, Thomas Martinez
November 02, 2022
Brought in for first oil change and tire rotation along with some warranty items, oil change and tire rotation went fine. The rear doors had been hitting the body, and then said they would fix it. 5 days l with some warranty items, oil change and tire rotation went fine. The rear doors had been hitting the body, and then said they would fix it. 5 days later, with no loaner being offered, I went to pick it up. 1 of the 4 spots missing paint were repaired, 1/4 tank of gas missing(I paid for a full tank of gas when I bought the car, why is it not a double standard), and was told that I can’t use my Fordpass points for service. Researching online I found the only time you can use Fordpass points is at the dealership. Deeply disappointed More
by Dare8888
Verified CustomerEmployees Worked With
Steve
October 31, 2022
I was waiting in the waiting area for 2 hours for an oil change & tire rotation the should have only taken 30 minutes. They did not appear very busy because there was only one other person in the waiting ar change & tire rotation the should have only taken 30 minutes. They did not appear very busy because there was only one other person in the waiting area and plenty of open bays on the garage, so I no idea why it took so long! False advertising calling it “Quick Lane” service because it was anything but quick! This was my second time visiting. Thought it might be just a fluke, but both visits were extraordinarily long! More
by skiers
Employees Worked With
October 31, 2022
Very helpful and pleasant. Andrew walked us through the process and took all the time we needed Andrew walked us through the process and took all the time we needed More
by DSTEARNS1
October 30, 2022
It was fine they didn’t really call me when it was done. So that’s my only qualm So that’s my only qualm More
by MALIACARPENTER1
October 28, 2022
Service department called me the day before to remind me and confirm my scheduled maintenance. Updated me throughout the day on the status of my F150, provided shuttle service, and followed up the next day and confirm my scheduled maintenance. Updated me throughout the day on the status of my F150, provided shuttle service, and followed up the next day to be sure I was happy with the service. Great job! More
by JOE@FLYAIRBOSS.COM
Employees Worked With
Other Employees :
Monique Case, Jennifer Rocio, Brett Howard, Steve Donovan, Connor Brown
October 28, 2022
Good people to work with. Kept me informed on back ordered parts status. Once parts came in repairs made in a timely matter Kept me informed on back ordered parts status. Once parts came in repairs made in a timely matter More
by CURTISTERPENING
Employees Worked With
October 27, 2022
It was the smoothest truck purchase I ever had. Jeff was great and took his time to show and tell me everything about the truck. Jeff was great and took his time to show and tell me everything about the truck. More
by JONY_ESHOO
