Hawk Ford of St. Charles

Great dealership to deal with. Have bought multiple cars from them. Owners are very kind Have bought multiple cars from them. Owners are very kind More

Steve was very helpful and explained the recall notice and what needed to be done. He estimated approximately two hours to do the job and he was right! and what needed to be done. He estimated approximately two hours to do the job and he was right! More

Very professional team, was able to get my car serviced at their Kwik Lane in a pretty short time frame. at their Kwik Lane in a pretty short time frame. More

Everything was good and fast and I was out very quick thank you very much thank you very much More

Amazing people, very friendly and helpful, going out of town and had an emergency and they helped immediately! town and had an emergency and they helped immediately! More

Recently took my car in due to the check engine light being on and already knowing the code that it was pulling. Had my local/small town mechanic recommend me to take the vehicle to a dealership since he being on and already knowing the code that it was pulling. Had my local/small town mechanic recommend me to take the vehicle to a dealership since he felt they could handle the issue better. So begrudgingly I took it to Hawk Ford since they work on Lincoln cars. Bringing the paperwork with me that my mechanic had printed was pointless since they didn't even bother to look at it. They fixed "what they thought" was the issue in around 30 minutes with an oil change and charged $315 for just the labor to fix this "issue". Steve Staub said that the check engine light would stay off and the problem was now fixed. I would have been ok with the cost if the actual problem was fixed, but after driving the car for 10 miles the check engine light came back on. I called Steve and now he recommends to bring the car back in to rescan and get the new code that the check engine light was pulling. It was the code that I initially went in for, Steve now feels that it is a catalytic converter issue, but didn't tell me which one. I had the left side catalytic converter replaced 2 years ago at another Ford/Lincoln dealership and after I found out which side was replaced they said it's the right side catalytic converter (not telling me this till after they knew the left was replaced). They are now recommending that I should come in and get that replaced and they will discount the other service that was done. I'm having a hard time trusting anything that really is said with the service team. Just a typical dealership, overpriced and incompetent. More

I was in and out very quickly. Team was very knowledgeable and helpful. They had me in and out within 30 minutes. Team was very knowledgeable and helpful. They had me in and out within 30 minutes. More

We showed up early for our 7 am drop off for an oil change & they opened the door and didn't just stare at us because we got there at 6:45 and make us wait till 7 like everywhere else. That's a busines change & they opened the door and didn't just stare at us because we got there at 6:45 and make us wait till 7 like everywhere else. That's a business. I'm not sure of his name that helped us, but he's a south side Sox fan! More

Very happy with Hawk Ford. They ordered a truck to my exact specifications. When the truck arrived, the delivery was quick and easy. They ordered a truck to my exact specifications. When the truck arrived, the delivery was quick and easy. More

Bill Wackerlin and Gus Babalis very helpful. . I was very pleased with my purchase & would highly recommend them to friends & family. . I was very pleased with my purchase & would highly recommend them to friends & family. More