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Hawk Ford of St. Charles
St. Charles, IL
2,806 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,806 reviews
Verified Customer
January 19, 2022
very helpful when asked a dealer related service question. My car is checked over. When I get the tires rotated the techs look at the condition of the brakes and fluids checked and topped off. question. My car is checked over. When I get the tires rotated the techs look at the condition of the brakes and fluids checked and topped off. More
by IE12B7E07
January 19, 2022
It was easy to book the appointment. It was a fast in and out. The car was ready when they promised. Even though factory recalls are annoying they made the process smooth. Everyone is very professional and out. The car was ready when they promised. Even though factory recalls are annoying they made the process smooth. Everyone is very professional and polite. More
by Bb
Employees Worked With
January 17, 2022
They couldn't identify anybody the issues. I had to bring it back and point out the problem. They still guessed wrong. Not really good mechanics it back and point out the problem. They still guessed wrong. Not really good mechanics More
by Chicago
January 17, 2022
I was very pleasantly surprised. After being told my truck could not go through the quick Lane for an oil change. I had to make an appointment at the truck service center. I contacted them and they tol truck could not go through the quick Lane for an oil change. I had to make an appointment at the truck service center. I contacted them and they told me they were full, however Steve said he would do something to be able to give me in. I brought my truck there and got in quite quickly and was on my way. More
by lorax1970
Employees Worked With
Steve Donovan
January 17, 2022
No one called me back after saying they would multiple times. Communication was absolutely nonexistent. I don’t mind my vehicle having to stay over two nights. The horrible thing was no one ever contacted times. Communication was absolutely nonexistent. I don’t mind my vehicle having to stay over two nights. The horrible thing was no one ever contacted me with updates. Every time I found out something, I had to initiate it, and there was no consideration or apology given for the neglect. Actual maintenance was good. Customer service was way down in office. I did not feel valued at all, but rather taken for granted. On a positive note, Jeff, the mechanic, is a really good guy who took the time to answer my questions and go step by step through the process. More
by RKLATTER
January 14, 2022
We recently bought our 3rd car from Hawk Ford. They always have the models and trim packages that we are looking for. The salesmen are easy to work with, no pressure sales. always have the models and trim packages that we are looking for. The salesmen are easy to work with, no pressure sales. More
by MICHELLEBUCKNER0
January 14, 2022
AFTER 50 YEARS OF BUYING CARS.HAWK FORD SERVICE, AFTER 50 YEARS OF BUYING CARS. HAWK FORD SERVICE, SALESMAN IS THE BEST BY FAR. ERIC SAKAMOTO DID A EXCELLENT JOB. AFTER 50 YEARS OF BUYING CARS. HAWK FORD SERVICE, SALESMAN IS THE BEST BY FAR. ERIC SAKAMOTO DID A EXCELLENT JOB. More
by KUTZ_JAN
