Hawk Ford of St. Charles

Service was pleasant - work done ahead of schedule and came in under estimate - everything was a good experience - glad I took it to Hawk Ford came in under estimate - everything was a good experience - glad I took it to Hawk Ford More

Needed Extra Key made Done WAY to costly Way to much Needed Extra Key made Done WAY to costly Way to much $ There should at least be a discount This is a New car 2021 seems VERY excessive cost Needed Extra Key made Done WAY to costly Way to much $ There should at least be a discount This is a New car 2021 seems VERY excessive cost !!!! More

Excellent service by Christina very helpful and provided everything I needed. Even though we did not make a deal price just wasn’t right for me. Still had excellent service everything I needed. Even though we did not make a deal price just wasn’t right for me. Still had excellent service More

My battery needed a jump in the morning and barely started in the afternoon. Went to the Quick Lane around 4:15pm and unfortunately there was not a technician available to switch out the battery. Th started in the afternoon. Went to the Quick Lane around 4:15pm and unfortunately there was not a technician available to switch out the battery. The battery completely died in the parking lot and I was not able to start the vehicle. Patrick stepped up and said he would replace the battery himself so I did not have to come back in the morning. his efforts are very much appreciated!! More

The maintenance I asked for was quality work. Steve answered all my questions pertaining to my Ford. The only negative (not dealership fault) was couldn’t get recall brake lines replaced due to parts b answered all my questions pertaining to my Ford. The only negative (not dealership fault) was couldn’t get recall brake lines replaced due to parts back ordered. It’s a well run shop More

Had two problems with my vehicle and the problems occurred during the period i dropped it off. Service was able to get necessary circuit board and do some reprogramming necessary to clear up this iss occurred during the period i dropped it off. Service was able to get necessary circuit board and do some reprogramming necessary to clear up this issue. More

called me daily for an update on my vehicle and what was under warrantee, did a recall and also did numerous test drives to simulate my vehicles issues under warrantee, did a recall and also did numerous test drives to simulate my vehicles issues More

Great job of listening and communicating the status of my vehicle. Tried multiple things to recreate the same problem we were having. They did not have the same problem, but put new batteries in and has work vehicle. Tried multiple things to recreate the same problem we were having. They did not have the same problem, but put new batteries in and has worked fine ever since. Also, looked up our door code for me! More

My salesman was super laid back but helpful when I said I wanted to trade in my Bronco. We test drove an Ecosport and it was way more fun to drive and less pricey!! wanted to trade in my Bronco. We test drove an Ecosport and it was way more fun to drive and less pricey!! More

Everyone was great great great great great great great great great great great great great great great great great great great great great great great. great great great great great great great great great great great great great great great great. More