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Hawk Ford of St. Charles
St. Charles, IL
2,810 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,810 reviews
January 17, 2021
Used the Quick lane for an oil change and tire rotation. I arrived handed over my keys and the car was quickly attended to. I was out the door in 1/2 hour. And the cost was covered with Ford Pass rewards I arrived handed over my keys and the car was quickly attended to. I was out the door in 1/2 hour. And the cost was covered with Ford Pass rewards. Very pleased with whole experience. More
by pbcul8r
Verified CustomerEmployees Worked With
Zack Innocanti
January 17, 2021
Eric and Bill did a great job. I was very pleased with the level of service and cooperation we received. The most difficult part of the entire process was writing this review. What can I say but, "Well do the level of service and cooperation we received. The most difficult part of the entire process was writing this review. What can I say but, "Well done!" More
by RUDYLANG3
Employees Worked With
Other Employees :
Andrew Munson
January 17, 2021
I was ready to purchase a vehicle from Hawk Ford and before signing paperwork I backed out of the deal because I changed my mind. Hawk Ford worked diligently to get the vehicle that I requested. I was r before signing paperwork I backed out of the deal because I changed my mind. Hawk Ford worked diligently to get the vehicle that I requested. I was really surprised how fast they made it happen. They didn’t complain about having to go the extra mile for me. They definitely earned my business. More
by BIGGFERG
January 15, 2021
This dealership was clean, welcoming, and staff were all very attentive and knowledgeable. Kirk was our sales guy and he took the time to show us literally anything we wanted and the vehicle we chose, he kn very attentive and knowledgeable. Kirk was our sales guy and he took the time to show us literally anything we wanted and the vehicle we chose, he knew EVERYTHING on it and was so patient with our little one. Highly recommend this dealership and especially for Kirk! Will be buying from him again! More
by MTABICK22
January 11, 2021
It was a real pleasure to work with Ian Seufert from the moment I walked into the dealership. There was no back-n-forth haggling on the price. We sat down agreed on a price and it went real smooth from ther moment I walked into the dealership. There was no back-n-forth haggling on the price. We sat down agreed on a price and it went real smooth from there. Overall it was a great experience. In fact, I ended up buying another truck from them the very next day. Highly recommend the dealership to anyone looking to purchase a Ford car/truck. More
by Arun Aggarwal
January 11, 2021
We bought 3 new cars last year. After, purchasing my Ford Escape, the engine light came on. Apparently, there was a bulletin with some of these cars in which the coolant can leak into the engine. Andr Ford Escape, the engine light came on. Apparently, there was a bulletin with some of these cars in which the coolant can leak into the engine. Andrew never bothered to mention this to us or Kirk the other salesman, who also helped us. After, my third month owning my new car, I had to get a new engine. When I spoke to Andrew he said he didn't tell us because it's a hit or miss with some Fords. Well, Andrew, it was a hit with my car. After calling him, he said he couldn't do anything. I hadn't even made my 3rd car payment. I asked to trade it in, he said he would charge me for depreciation and taxes if I brought it back. We had my new car towed to Anderson Ford in Rockford. The parts where on backorder and it took over 2 months to get my car back. I will never recommend or buy anything from Hawk Ford!! Thankfully, Devonte at Ford Corporate helped us out. I am still composing my letter to Corporate about our experience. More
by DB
January 11, 2021
Great experience working with Jeff! He felt like a father figure to me as he guided my search. Very kind dealership and very helpful. I got exactly what I wanted! Thank you Hawk Ford! Kimmy & Konner figure to me as he guided my search. Very kind dealership and very helpful. I got exactly what I wanted! Thank you Hawk Ford! Kimmy & Konner More
by KIMMYMETEER
Employees Worked With
Jeff , Andrew Munson
January 09, 2021
Great experience. Worked with the salesman on an agreed price by phone. Fair trade in on my old car. Excellent service at the dealership to complete the purchase. price by phone. Fair trade in on my old car. Excellent service at the dealership to complete the purchase. More
by MARYF586
January 08, 2021
We have never had better service at a Ford dealer. Scott in service is Awesom. Everyone there is very helpful. And attentive very respectful., great experience in service is Awesom. Everyone there is very helpful. And attentive very respectful., great experience More
by driverzz
January 06, 2021
Best auto transaction I have ever had. Bill was patient and very knowledgeable. Came out in icy conditions to shows us a truck. A real trooper. Thanks! and very knowledgeable. Came out in icy conditions to shows us a truck. A real trooper. Thanks! More
by GOMOLDS
