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Hawk Ford of St. Charles
St. Charles, IL
2,761 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,761 reviews
October 20, 2020
Exceptional service as usual. Thorough explanations for why and what needed to be completed. Truck is running amazing after appointment. Quality effort and excellent customer service why and what needed to be completed. Truck is running amazing after appointment. Quality effort and excellent customer service More
by JRMYERS1717
Verified CustomerEmployees Worked With
Zack Innocanti
October 19, 2020
You can’t make an appointment for simple oil change. First come first served. I was told 45 minutes when I arrived...couldn’t leave and come back in 30-40 minutes. Had to sit and wait First come first served. I was told 45 minutes when I arrived...couldn’t leave and come back in 30-40 minutes. Had to sit and wait More
by ROD_SOWDERS
Employees Worked With
Idk
October 19, 2020
The Quick Lane service was comprehensive and expert, and my wait was less than 45 minutes. I was entirely satisfied with the quality and timeliness of Hawk's service. my wait was less than 45 minutes. I was entirely satisfied with the quality and timeliness of Hawk's service. More
by DMOR2
Employees Worked With
Scott Cheperka
October 19, 2020
Very satisfied with the service, and the friendly and helpful staff. Work was done on time and I am very satisfied with the total experience. helpful staff. Work was done on time and I am very satisfied with the total experience. More
by akobler
Employees Worked With
October 19, 2020
Hawk Ford leads the way in service from start to finish. They have an intuitive online schedule system, take care of the issue and then let you know when it is done. They have an intuitive online schedule system, take care of the issue and then let you know when it is done. More
by matchett.lindsay
Employees Worked With
October 16, 2020
We were looking for a second vehicle for my daughter and her husband. After a very unpleasant car shopping experience in Elgin Hyundai, I decided to call a friend of mine in Hawk Ford. The experience was an her husband. After a very unpleasant car shopping experience in Elgin Hyundai, I decided to call a friend of mine in Hawk Ford. The experience was an easy walk in the park. Very friendly service, no hidden fees, financing was clear, easy to understand. No pressure or stress. Kirk was our salesperson. Five stars from me!!! More
by KTYTON
October 15, 2020
Kirk has been our salesman for over 20 years and we trust him. He provides his expertise in all facets of the purchase or lease. him. He provides his expertise in all facets of the purchase or lease. More
by LINDAGALLIEN2009
October 15, 2020
Cam to replace my 2008 F150 and was pleased with the selection and assistance in reviewing and test driving the tucks. Had an enjoyable sales service, along with learning new features. selection and assistance in reviewing and test driving the tucks. Had an enjoyable sales service, along with learning new features. More
by FSGWGB
Employees Worked With
Jim Pascente, Andrew Munson
October 15, 2020
Came in for an oil change & tire rotation, “The Works”. The service writer told me it would be 30 minutes before they could get it in, which was fine with me, but it was done much faster. The place doesn’t The service writer told me it would be 30 minutes before they could get it in, which was fine with me, but it was done much faster. The place doesn’t hVe near the personality it did with Rebecca and Nick in the past, but the service is still great. More
by MIKE60174
Employees Worked With
Two unnamed service writers.
October 15, 2020
Car was brought in to have a remote starter installed and was completed on time and with no operating problems. Very well satisfied with the work done and the service department. and was completed on time and with no operating problems. Very well satisfied with the work done and the service department. More
by RGEEVE
Employees Worked With
