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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,761 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,761 reviews

September 18, 2020

5th vehicle purchased from Bill Wackerlin and each experience with Bill driving the boat on sales knowledge of the vehicles purchased and navigating the new car sales process has been excellent. More

by CRAIG70
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Hawk Ford of St. Charles responded

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 17, 2020

The sales rep Ken was always there to answer any questions I had. He always returned my phone calls with excellent response time. He really cares about customers and will reach out to him when rea More

by JOHNMASBAUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka, Ken Bailey
September 17, 2020

There was wonderful customer service and the employees were easy to work with. They were helpful and it was an overall great experience. I would recommend them. More

by IZZOEMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hertel, Zack Innocanti, Scott Cheperka, Steve Kershaw
September 16, 2020

Ol School Service....This was my third visit to Hawk Ford commercial service... I couldn’t be more pleased.. Scott Cheperka is professional, courteous, and knowledgeable ...the work was done in a tim More

by Papachecy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Cheperka
September 16, 2020

Not an unpleasant experience. Not sure why it takes so long to buy a truck. Also was not happy with difficulty to pay for a new vehicle. Almost made me reconsider buying from this dealer More

by Morpheuswgc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Bailey, Andrew Munson
September 14, 2020

Sam is the best, gives you information I can trust. As always work done quickly with the professionalism I expect. Will continue having Zimmerman FORD (HAWK)do all my work More

by GOLDENS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Hawk Ford of St. Charles responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of xx. Charles! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

September 14, 2020

I enjoy coming to the Ford Dealership because of how personable and friendly the service department is (specifically both Steves because of my interaction with them). I know that they are reliable and More

by KMURROWPRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
Sep 16, 2020 -

Hawk Ford of St. Charles responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Ford of xx. Charles. We value our guests and we look forward to seeing you on your next visit. Safe travels!

September 14, 2020

Both Steve’s follow up excellent service There is no waiting when your vehicle is dropped off no waiting when your vehicle is picked up purchased both vehicles at your dealership in February nothing but More

by FJKRECICKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kershaw
Sep 16, 2020 -

Hawk Ford of St. Charles responded

Hello, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

September 11, 2020

Steve is great! He’s timely, informative and helpful!. I usually need a loaner vehicle & he usually does accommodate while working around my unpredictable schedule. Thank You 😊 More

by LIBBYHOCKER31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2020

Great customer service! The team got the vehicle in and out in a timely manner. The ride to and from was appreciated. Great job! The vehicle was repaired and is safe More

by Jennifersav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel, Zack Innocanti
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