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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,777 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,777 reviews

September 28, 2020

Always in and out at the quicklane, Patrick and Kyle are very good at what they do. They will let you know what’s wearing out on the vehicle and quote you out for everything and itemize what’s more importan More

by Donna H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Patrick Hertel
September 28, 2020

They did not replace the transmission check/refill plug after changing an axel. The transmission fluid drained and ruined the transmission. They will not fix. More

by joecrosetto
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich
September 28, 2020

Even though I didn't buy my Ford Fusion at Hawk Ford, Steve is Staub is my go to person for my car. Over the past 4 years, he has given me honest and straightforward advice and solutions when it comes More

by JABlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2020

I picked out the car that I wanted on the website. Spoke with someone by phone and text. Had them run credit, get me approved for 0% financing and told them I needed this to be fast. I went in, test drove More

by DEBICOURT
Recommend Dealer
Yes
September 26, 2020

Walked in knowing what I wanted . Process was what I expected. Salesman was polite and helpful . Felt I was pressured into extended warranty but overall good experience More

by KEVIN@ANDEXTERIORS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Perri, Andrew Munson
September 25, 2020

nice experience. Ken Bailey was great to work with and did all he could to get the deal done. Felt he had my best interest. More

by JMICHAEL001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ken Bailey, Andrew Munson
September 25, 2020

Kirk and team were Amy. I’ve been looking for a few months and when the 2014 Silverado came up Kirk went to Joliet to pick it up so I could test drive it. Then They did a great job cleaning it up fixin More

by JPANEK6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

Second purchase with Hawk Ford and Kurt Brown. "No pain" experience which says a lot when dealing with vehicle purchases! I would definitely recommend Hawk Ford for anyone considering a vehicle purchase, th More

by DDUSTIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
September 24, 2020

Service Dept was great. Explained what needed to be done, worked with my warranty company, and scheduled multiple apts promptly. Great customer service from Steve S. More

by JENZAC27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Hawk Ford of St. Charles responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!

September 24, 2020

Hawk Ford Express Service Center is always professional, courteous, and quick. They don't try to up sell me on a bunch of stuff my car doesn't need either like some other "quick service" places. I go in. Ge More

by Koonce722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hertel
Sep 28, 2020 -

Hawk Ford of St. Charles responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know. Take care!

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