
Hawk Ford of St. Charles
St. Charles, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Always in and out at the quicklane, Patrick and Kyle are very good at what they do. They will let you know what’s wearing out on the vehicle and quote you out for everything and itemize what’s more importan very good at what they do. They will let you know what’s wearing out on the vehicle and quote you out for everything and itemize what’s more important and what might be coming up for future maintenance needs. Never pressured into buying things I don’t need. They’re quicklane team is very trustworthy! More
They did not replace the transmission check/refill plug after changing an axel. The transmission fluid drained and ruined the transmission. They will not fix. after changing an axel. The transmission fluid drained and ruined the transmission. They will not fix. More
Even though I didn't buy my Ford Fusion at Hawk Ford, Steve is Staub is my go to person for my car. Over the past 4 years, he has given me honest and straightforward advice and solutions when it comes Steve is Staub is my go to person for my car. Over the past 4 years, he has given me honest and straightforward advice and solutions when it comes to caring for my car. As a woman, it can be hard to know who to trust - I know I can trust Steve. And with kids and a husband who travels, dropping off and picking up cars on the other side of town can be hard - Steve makes sure I get a ride home if needed. More
I picked out the car that I wanted on the website. Spoke with someone by phone and text. Had them run credit, get me approved for 0% financing and told them I needed this to be fast. I went in, test drove with someone by phone and text. Had them run credit, get me approved for 0% financing and told them I needed this to be fast. I went in, test drove the car, went in signed, added the 5 yr bumper to bumper and leather seats. My salesman set up my phone and FordPass and I was on my way in an hour and 15 minutes. Best car buying experience ever. Great customer service. I highly recommend them. Kayla, Andrew and Eric are a freat team! More
Walked in knowing what I wanted . Process was what I expected. Salesman was polite and helpful . Felt I was pressured into extended warranty but overall good experience expected. Salesman was polite and helpful . Felt I was pressured into extended warranty but overall good experience More
nice experience. Ken Bailey was great to work with and did all he could to get the deal done. Felt he had my best interest. did all he could to get the deal done. Felt he had my best interest. More
Kirk and team were Amy. I’ve been looking for a few months and when the 2014 Silverado came up Kirk went to Joliet to pick it up so I could test drive it. Then They did a great job cleaning it up fixin months and when the 2014 Silverado came up Kirk went to Joliet to pick it up so I could test drive it. Then They did a great job cleaning it up fixing the chips great service they did a great job cleaning it up fixing the chips great service More
Second purchase with Hawk Ford and Kurt Brown. "No pain" experience which says a lot when dealing with vehicle purchases! I would definitely recommend Hawk Ford for anyone considering a vehicle purchase, th experience which says a lot when dealing with vehicle purchases! I would definitely recommend Hawk Ford for anyone considering a vehicle purchase, they are extremely easy to work with and a pleasure to deal with. From sales to finance to the porters - professional, friendly, easy! More
Service Dept was great. Explained what needed to be done, worked with my warranty company, and scheduled multiple apts promptly. Great customer service from Steve S. worked with my warranty company, and scheduled multiple apts promptly. Great customer service from Steve S. More
Hawk Ford Express Service Center is always professional, courteous, and quick. They don't try to up sell me on a bunch of stuff my car doesn't need either like some other "quick service" places. I go in. Ge courteous, and quick. They don't try to up sell me on a bunch of stuff my car doesn't need either like some other "quick service" places. I go in. Get my service done. Get out. And the work is quality I can count on. Can't complain at all and I don't hold back if there is something to complain about! Hawk is a great dealership. More