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Hawk Ford of St. Charles
St. Charles, IL
2,779 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,779 reviews
September 24, 2020
Hawk Ford Express Service Center is always professional, courteous, and quick. They don't try to up sell me on a bunch of stuff my car doesn't need either like some other "quick service" places. I go in. Ge courteous, and quick. They don't try to up sell me on a bunch of stuff my car doesn't need either like some other "quick service" places. I go in. Get my service done. Get out. And the work is quality I can count on. Can't complain at all and I don't hold back if there is something to complain about! Hawk is a great dealership. More
by Koonce722
Verified CustomerEmployees Worked With
Patrick Hertel
September 24, 2020
Service Dept was great. Explained what needed to be done, worked with my warranty company, and scheduled multiple apts promptly. Great customer service from Steve S. worked with my warranty company, and scheduled multiple apts promptly. Great customer service from Steve S. More
by JENZAC27
Employees Worked With
September 23, 2020
The reason I keep coming back to Hawk is Steve Staub. Steve, always delivers on what he tells you. If a mistake is made Steve takes ownership of it and corrects it immediately. I hope Hawk Ford realizes Steve, always delivers on what he tells you. If a mistake is made Steve takes ownership of it and corrects it immediately. I hope Hawk Ford realizes that you're only as good as your employees. More
by JGAMBOA0
Employees Worked With
September 23, 2020
My purchasing experience went great on a 2020 Ford Mustang GT. Ian helped me choose the right options and understand equipment usage. I would recommend to buy here. Mustang GT. Ian helped me choose the right options and understand equipment usage. I would recommend to buy here. More
by IGOHEEN
Employees Worked With
Ian S. , Andrew Munson
September 23, 2020
The experience was excellent very professional salesman and knowledgeable on the vehicles I inspected and drove.The vehicle I test drove was presented in a a detailed condition both inside and out. and knowledgeable on the vehicles I inspected and drove.The vehicle I test drove was presented in a a detailed condition both inside and out. More
by THOMAS.KAIN
Employees Worked With
Bob Perri, Andrew Munson
September 21, 2020
Steve was really easy to work with when scheduling and following up on the repairs needed for my car. He confirmed what I thought was wrong, explained when they discovered a known problem had worsened, an following up on the repairs needed for my car. He confirmed what I thought was wrong, explained when they discovered a known problem had worsened, and had my car back to me within 36 hours. I felt the costs were reasonable based on experiences with other dealers, and being new to the area I wasn’t comfortable bringing my car to anyone else. I will return again! More
by BECKYC31
Employees Worked With
Steve Kershaw
September 21, 2020
This was the 1st oil change on new vehicle. Steve & Zach were very accommodating during my visit this weekend. Zach went out of his way to answer my questions and explain the process. were very accommodating during my visit this weekend. Zach went out of his way to answer my questions and explain the process. More
by LDLONG23
Employees Worked With
Patrick Hertel, Zack Innocanti
September 20, 2020
Very professional and friendly service. Thanks for the ride home & return to pick up the vehicle. The service was performed at the Quick service area. ride home & return to pick up the vehicle. The service was performed at the Quick service area. More
by K.MONTAGUE
Employees Worked With
No sure .
September 18, 2020
5th vehicle purchased from Bill Wackerlin and each experience with Bill driving the boat on sales knowledge of the vehicles purchased and navigating the new car sales process has been excellent. experience with Bill driving the boat on sales knowledge of the vehicles purchased and navigating the new car sales process has been excellent. More
by CRAIG70
Employees Worked With
September 17, 2020
The sales rep Ken was always there to answer any questions I had. He always returned my phone calls with excellent response time. He really cares about customers and will reach out to him when rea questions I had. He always returned my phone calls with excellent response time. He really cares about customers and will reach out to him when ready for another vehicle. I will recommend Kevin to friends and family. More
by JOHNMASBAUM
Employees Worked With
Scott Cheperka, Ken Bailey
