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Hawk Ford of St. Charles
St. Charles, IL
2,761 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,761 reviews
June 30, 2020
Care about their customers I was treated professionally and fairly. In fact I was so impressed I bought three vehicles. My local dealer in Sycamore IL(which I have been going t I was treated professionally and fairly. In fact I was so impressed I bought three vehicles. My local dealer in Sycamore IL(which I have been going to for the last 30 years) treated me so bad I came to Hawk St Charles and could not believe the difference in the way I was treated. More
by KEVIN@WYNNSFREIGHT.COM
Verified CustomerEmployees Worked With
Kris, Bob Perri
June 30, 2020
Chris and Bill are the best! I have been in the business as well as a car buyer. They are top class, professional and even through this Covid pandemic, it felt just like normal due to their care. Great ex as well as a car buyer. They are top class, professional and even through this Covid pandemic, it felt just like normal due to their care. Great experience and will buy from Hawk again! More
by BMARR3121
June 28, 2020
First time walking in Kirk took care of us he did a great job and found the best truck in my price range thanks Captain Kirk job and found the best truck in my price range thanks Captain Kirk More
by JIMWATT1965
June 27, 2020
Best laid plans? Once the name changed from Zimmerman to Hawk, the “speed-lube” line was reinstated. I thought of the better memories of previous visits while under th Once the name changed from Zimmerman to Hawk, the “speed-lube” line was reinstated. I thought of the better memories of previous visits while under the former owner. Unfortunately, it didn’t go as planned. Showed-up with expectations of being whisked-in for a quick oil-change. Both service areas were understaffed. To make matters worse, the speed-lube side had another tech taken away to cover shortage at other service center. Worked piled-up, so I opted to go back home and would return upon a phone call. Call never came. I called back at 3:30PM only to be told I could not be serviced that day. Was given option to call back/come over the next day for service. I did, and what I thought were best laid-out plans took 2 days for an oil change. Not customer friendly. More
by whiffleinc86
Employees Worked With
Patrick Hertel
June 27, 2020
Quick Lane Service Patrick was very courteous answering all my questions and providing quotes for services needed on my other 3 Ford vehicles. He even personally took my Patrick was very courteous answering all my questions and providing quotes for services needed on my other 3 Ford vehicles. He even personally took my car through the car wash after service was completed. Always a good experience here. More
by SKELG01
Employees Worked With
Patrick Hertel
June 27, 2020
Issues with 2019 Ford Explorer After initial communication problems and meeting with Mgmt. auto was tested for 10 days. No problem discovered. G.P.S. screen updated.As of 6/26/2020 After initial communication problems and meeting with Mgmt. auto was tested for 10 days. No problem discovered. G.P.S. screen updated.As of 6/26/2020 no further mis-functions have occured. More
by TOMEILEENRIVAN
June 27, 2020
Fantastic work, and exceptional customer service. They went above and beyond to fix the problem, and they were extremely friendly. I will definitely bring my car back here. went above and beyond to fix the problem, and they were extremely friendly. I will definitely bring my car back here. More
by JONKRISTINEPRICE
Employees Worked With
June 26, 2020
Purchase of New Escape My experience with purchasing a new vehicle with Bob Perri was excellent. He was knowledgeable with the vehicle, he also was able to answer all my qu My experience with purchasing a new vehicle with Bob Perri was excellent. He was knowledgeable with the vehicle, he also was able to answer all my questions about Ford Pass. This was one of the easiest vehicle purchases I have made. All employees that I met with were supportive and knowledgeable with all of the products. I will recommend this dealership to others. More
by Tina C
Employees Worked With
Bob Perri, Andrew Munson
June 22, 2020
Had a few issues with a used 2016 2500 Ram. Took care of 1 and was told once the books are closed, theres not a whole lot they can do. I understand it's a used truck, but terrible customer service in my opi 1 and was told once the books are closed, theres not a whole lot they can do. I understand it's a used truck, but terrible customer service in my opinion. Even the girl that answered the phone picks up the phone and just says hello. Very unprofessional Would not refer anyone here Very poor experience More
by BLUE72GS
Employees Worked With
Bob Perri, Joseph Addante, Andrew Munson
