Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hawk Ford of St. Charles
St. Charles, IL
2,796 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,796 reviews
June 07, 2020
Hawk Ford of St. Charles staff provide me with excellent service. Kirk made sure all my concern was met. I will definitely refer to family and friends. service. Kirk made sure all my concern was met. I will definitely refer to family and friends. More
by LAVERNEC09
Verified Customer
June 05, 2020
Courteous and thorough Performed the service needed and requested. Will use Hawk for future service, warranty service and preventative maintenance. Service facility is very Performed the service needed and requested. Will use Hawk for future service, warranty service and preventative maintenance. Service facility is very clean and organized. I also used their QuickLane, which is also very good. More
by DIESELMANCRIN1
Employees Worked With
June 04, 2020
Hawk Ford team for future purchases & service We look forward to working with the Hawk team for future vehicle purchases & service. We now have a NEW 2019 super-crew F-150 Lariat and an EXISTING 1 We look forward to working with the Hawk team for future vehicle purchases & service. We now have a NEW 2019 super-crew F-150 Lariat and an EXISTING 1999 super-crew F-250 Lariat 7.3 Diesel. More
by MJRIBEW
June 04, 2020
They helped me to find a vehicle that would work for me! They were very knowledgeable and compassionate of my situation. I am very grateful and will definitely be back at Hawk Ford for my next vehicle! They were very knowledgeable and compassionate of my situation. I am very grateful and will definitely be back at Hawk Ford for my next vehicle! More
by KARENS86
May 31, 2020
I have 4 fords which I bought from Kirk Brown. He has always been understanding of what I was looking for and sensitive to my time. always been understanding of what I was looking for and sensitive to my time. More
by RDAVIDSON3
May 29, 2020
Definitely NOT happy w/Customer Service. I am a Definitely NOT happy w/ Customer Service. I am a Registered Nurse. Quoted $150 @ another place to ✅ A/C then $1,054.00 per Steve J. 😱 Definitely NOT happy w/ Customer Service. I am a Registered Nurse. Quoted $150 @ another place to ✅ A/C then $1,054.00 per Steve J. 😱 More
by Laura
Employees Worked With
Other Employees :
Steve S. or Steve J. ( the gals in the cashier were really nice where I dropped off my keys)
May 27, 2020
I can't express how much the ford team is awesome I've had some issues with my 2017 ford f150 but Steve and Steve haha are great and the mechanics are on point nice work ford team!! I appreciate your hard had some issues with my 2017 ford f150 but Steve and Steve haha are great and the mechanics are on point nice work ford team!! I appreciate your hard work More
by ANDY79
May 26, 2020
SERVICE DURING COVID 19 Everyone was very nice but I was a little concerned that there were 5 of us waiting in the small waiting area and when the family of three left no one Everyone was very nice but I was a little concerned that there were 5 of us waiting in the small waiting area and when the family of three left no one wipe down the area where they had been sitting. I was there quite a while after they left so there was plenty of time to prepare for the next customer. Makes me think that that is not protocol so wondered if where I was sitting has been cleaned prior to my arrival. More
by joycecwhite
Employees Worked With
I do not know anyones names
May 26, 2020
Typical great Quick Lane experience! Even with the new restrictions in place, my usual Saturday morning "Works" service was quick and painless. I hope they continue to send the coupons o Even with the new restrictions in place, my usual Saturday morning "Works" service was quick and painless. I hope they continue to send the coupons out. More
by TJHLAVATY
Employees Worked With
Patrick Hertel
