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Hawk Ford of St. Charles
St. Charles, IL
2,761 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose.
We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers.
Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,761 reviews
April 16, 2020
Great....very helpful and entire experience a pleasure .straight forward, explained vehicle in detail ,finance was clear and understood my expectations ...and time constraints...perfect! .straight forward, explained vehicle in detail ,finance was clear and understood my expectations ...and time constraints...perfect! More
by TROYRUFF20
Verified Customer
April 15, 2020
Ian [and Paul] were great! Made an appointment to explore trading my wife's '16 Escape for a '20 Escape. We were all gloved & masked up during this crazy pandemic thing. Took o Made an appointment to explore trading my wife's '16 Escape for a '20 Escape. We were all gloved & masked up during this crazy pandemic thing. Took out a SE Sport Hybrid and really liked it. The new model is definitely a better car, 30-40% better MPG which is huge b/c she commutes 75 miles a day for work. It had everything her old one had plus a few extra features but not to a frivolous/overboard level. Ian [and Paul] were great, very happy with the deal. After some internet searching on the new model we made this our 1st stop because she wanted to drive this model first and since I bought my '19 Ranger from them last summer it was our first choice. Glad she liked this model so we did not have to start looking at other brands, etc. I would highly recommend HAWK. I've bought a LOT of new and low-mileage predriven vehicles over the years and they are definitely top-tier. ALSO great service dept. More
by USAFSPVET
Employees Worked With
Other Employees :
Ian, Paul, Chris., Paul Kalamaris, Ian Seufert
April 14, 2020
Terrible experience Very unhappy with the service I received. Felt like because I was a women I was being taken advantage of. The service member didn't even look to see Very unhappy with the service I received. Felt like because I was a women I was being taken advantage of. The service member didn't even look to see that I had an extended warranty. They were not very pleasant when speaking to me. I have yet to develop a relationship with this location because of past horrible experiences. Needed some service on my car and since this location is close to home I decided to try again. I will never be coming back to this location. Nothing has changed. More
by starksonnow
Employees Worked With
I don't remember the names and don't recognize the faces.
April 13, 2020
Great experience! Andrew and Bill were great made everything easy and smooth. They had me approved every before getting there. Just had to sign. Awesome! everything easy and smooth. They had me approved every before getting there. Just had to sign. Awesome! More
by GTPGIRL85
April 10, 2020
Steve in service. Steve was great he got me in and the work done quickly. Thank you Steve for your efforts in turning my truck around the same day. Steve was great he got me in and the work done quickly. Thank you Steve for your efforts in turning my truck around the same day. More
by JLHOLD1960
Employees Worked With
April 10, 2020
We had a great experience and would highly recommend Hawk Ford in St. Charles. The sales rep (Ian) was great and not pushy at all! Thank you! Ford in St. Charles. The sales rep (Ian) was great and not pushy at all! Thank you! More
by CHADTINSLEY
April 10, 2020
Diesel Transit dummy light Awesome! I was in and out for drop off within 10 mins. Service was completed within a day or two. Very happy with my purchase as well as the service p Awesome! I was in and out for drop off within 10 mins. Service was completed within a day or two. Very happy with my purchase as well as the service provided to me after the fact. More
by J. Bryant
Employees Worked With
Zack Innocanti, Paul Kalamaris
April 10, 2020
Took too long 1 1/2 weeks! Double charged for work, did not receive paperwork when I picked up the truck. Horrible experience! Hope the Service Director contacts me with the bill. not receive paperwork when I picked up the truck. Horrible experience! Hope the Service Director contacts me with the bill. More
by jjurkowski.mobile
Employees Worked With
Scott, unprofessional., Zack Innocanti
April 09, 2020
Couldn't solve the diagnosed problem. Was able to replicate the issue but could not find a cause for the issue. They did provide me with a loaner. replicate the issue but could not find a cause for the issue. They did provide me with a loaner. More
by ITSMELISSA
Employees Worked With
Steve Kershaw
April 08, 2020
Smooth sales transaction with James Smith James is great to work with. This was the second truck I purchased from him iin the last few years Transactions are always fair, quick and seemless. James is great to work with. This was the second truck I purchased from him iin the last few years Transactions are always fair, quick and seemless. More
by kurt17
Employees Worked With
