
Hawk Ford of St. Charles
St. Charles, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Good job We made sure to schedule an oil change while on a short visit back in town because we trust this dealership. Thanks for the good service. We made sure to schedule an oil change while on a short visit back in town because we trust this dealership. Thanks for the good service. More
Great Service! Once again Hawk Ford came through for me by getting my truck served quickly during the holidays and was able to troubleshoot the cause of several issu Once again Hawk Ford came through for me by getting my truck served quickly during the holidays and was able to troubleshoot the cause of several issues with my 2012 F-150. Drives like new once again. Service Manager Steve S did a great job in keeping me informed of the progress and diagnosis. Well worth the drive from Carol Stream!!!! More
Found vehicle that fit my needs and was fairly priced. Everyone there was very accommodating and listened to what we were looking for. We had searched vehicles online first and found that helpful. We have Everyone there was very accommodating and listened to what we were looking for. We had searched vehicles online first and found that helpful. We have always had goid experiences at this lication. More
Rewarding experience The service overall was phenomenal. They work with you and are very patient people as well. Customer service and the overall environment is very posit The service overall was phenomenal. They work with you and are very patient people as well. Customer service and the overall environment is very positive. More
New vehicle add ons! Very easy to set appointment and when I arrived the time I pulled in to the time I left was only few minutes. Car was finished when promised. Very p Very easy to set appointment and when I arrived the time I pulled in to the time I left was only few minutes. Car was finished when promised. Very professional, More
Steve’s Setvice Visit Both the Steve’s in service write up helped me out, I was offered a free loaner and was really pleased when it was a brand new Edge with only 190 mi Both the Steve’s in service write up helped me out, I was offered a free loaner and was really pleased when it was a brand new Edge with only 190 miles on it. The service took 3 days, which was expected, everything was completed to my full satisfaction, and Steve kept me updated daily on their progress. It couldn’t have been a better experience. Kudos to the service writers and technicians who cared for my car. Oh, and they were ready for me when I arrived to drop off and pickup my vehicle. Drop off took 15 minutes while they made sure they understood why was needed. Pick up when the service was complete only took 2-3 minutes. I keep coming back for all my car purchases and service because I can depend on the team at Hawk Ford to take great care of me. More
Gus and bob were amazing Gus and bob are truly amazing they both were pleasant and worked on finding the perfect car for my sister and I. I would recommend this dealer to anyo Gus and bob are truly amazing they both were pleasant and worked on finding the perfect car for my sister and I. I would recommend this dealer to anyone searching for a car used or new!!!!!! Marty in finance is great to...He get you in and out with no problems. More
Ecosport I went to look at a 2018 Ecosport, wasn't really in the market to purchase. Kirk Brown was my sales rep. He was very helpful. Worked with me and helpe I went to look at a 2018 Ecosport, wasn't really in the market to purchase. Kirk Brown was my sales rep. He was very helpful. Worked with me and helped make up my mind. Very good person to deal with. More
Very professional Both Ken and his manager worked closely with me to find the van I wanted. I had several questions about the van which were all addressed. Both were ve Both Ken and his manager worked closely with me to find the van I wanted. I had several questions about the van which were all addressed. Both were very professional in Negotiate a price.. More
Could not perform service as needed Went in for an oil change and tire rotation. Was told they were unable to rotate tire cause lift had a vehicle on it from day before. Really does t Went in for an oil change and tire rotation. Was told they were unable to rotate tire cause lift had a vehicle on it from day before. Really does the shop not have floor Jack's to raise truck to remove tires to rotate? 2nd issue. When I checked in with service writer I asked to make sure mechanic greased the u joints in the front axle for the 4 wheel drive. After they were done with my truck and I had paid I crawled under the truck in the parking lotto see if the u joints had been greased and they had not been. I then took pics of grease zerks that were covered with dirty grease with no evidence of them being greased. I went back into service writer and informed her that the u joints had not been greased. She went to get a mechanic to come out and grease them. After waiting 10 minutes she came out to tell me that they were unable to grease thr u joints because NOBODY had a grease gun to do it. This is not the first time I've had issues with this either. That definitely was the last time I will visit Hawk Ford for service work or any future plans of buying a new vehicle. Tired of half assed service! More