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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,768 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,768 reviews

September 09, 2023

St Charles Hawk brought a truck from Carol Stream on a Saturday for me to test out. Everything was clean and smooth and bought it that same day. Thanks Kirk Brown for the excellent customer service. I wil More

by JKUDABECK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2023

I was asking for a time to get the car back. It wasn’t ready so it needed to be dropped off at my house. More

by BMWLAW123
Recommend Dealer
No
Employees Worked With
Chris
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Sep 13, 2023 -

Hawk Ford of St. Charles responded

Good Afternoon, Molly, our Customer Care Agent tried reaching out to you but was unable to reach you! Can you please give her a call direct at 630-584-1800 ext. 834? We strive for complete customer satisfaction & would love the chance to speak with you to address. Thank you! Jessica Vida, Manager Hawk Ford of St. Charles

September 07, 2023

Steve Staub really came through for me! Huge kudos!!! Thanks for everything you made happen for us! More

by MGICZKOWSKI
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 07, 2023

Failed to communicate a reason why we’re getting oil change soon message with 0% oil life when we still had at least 2500 miles before needing an oil change. They didn’t say they had checked the oil. Wh More

by GKUPKOWSKI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janette Calderon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case
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Sep 08, 2023 -

Hawk Ford of St. Charles responded

Good Morning, Our Service Advisor Monique spoke with Roberta over the phone with the explanation of the oil life monitoring question. As for the paperwork and keys, I apologize for that- we will ensure that our paperwork and keys are always with the appropriate staff member for "after hours" service pickups, in fact, we are working on enhancing that "after service hours" experience as we speak! Please, give us a call today 630-584-1800, press 2 for Service, and we will connect you direct with Monique as long as it is before 5:00PM. She can explain everything in depth to you so that you are not left with any questions, including your question about the recall! Thank you! We appreciate you being a Hawk Customer! :) Jessica Vida, Manager Hawk Ford of xx. Charles

September 07, 2023

Everyone was very friendly and helpful. Nikko was one of the best and made what is usually a stressful situation better! More

by Tiffiney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikko Ponce
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September 06, 2023

Great pricing, good communication, easy to work with, super friendly and very responsive. Answered all questions in detail. More

by KBABOLEA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julia Vogt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Psyhogios
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September 06, 2023

Very Friendly and nice to work with on our truck purchase. Will be back soon. More

by STOCH67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 02, 2023

I have no complaints about the service itself. The communication, however, was sorely lacking. I made the appointment online, nd then received email confirmation for Wednesday. On Tuesday, I rec More

by tjlatto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I honestly can't remember any names
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Sep 07, 2023 -

Hawk Ford of St. Charles responded

Hi Tara, My name is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I apologize about any miscommunication or lack of communication during your recent visit. When you book an appointment online, our technology sends you a reminder text message the day before. If you check into your service appointment using the link in the message, we do not do any sort of reminder call! The only time we do a reminder call is if we see that a customer has not checked into their appointment for the next day. When you arrive, we have invested in a technology that allows us to do a video walkaround of the vehicle, you opt into receiving a video inspection of your vehicle direct from our Technician to give you a full report of your vehicle. This is designed to be a customer satisfaction tool, plus gives you line of sight to the exact health of your vehicle! As for the pick-up process and experience you had - if we did not call you as soon as your vehicle was done, I sincerely apologize. I will work directly with the Advisor that helped you to ensure if we are unable to get a hold of you, that we try again later the same day. I promise you the tools we have invested in are designed to be easier for a consumer to work with, provide you the ability to check into your own appointment + see your vehicle (via video) while it is in our shop! That said, we received your survey return as well. We tried reaching you a couple of times (Friday afternoon & Tuesday morning + early afternoon) to speak with you via phone and address your issues but we have been unable to connect. Customer satisfaction is of utmost importance so please, when you can give us a call back, 630-584-1800, I am at extension 830, I would like the chance to speak with you via phone and address any additional concerns you may have! Thank you, Jessica Vida

September 02, 2023

Satisfied with work performed, done when promised, problem was solved, and maintenance was also completed More

by blucobra76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Roby, Steve Donovan
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September 01, 2023

Lack of communication between the offices. Had to go back multiple times for the same item. Felt like they didn’t care at all. More

by BUDKANAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Hawk Ford of St. Charles responded

Hi Ervin, My name is Jessica, I am one of the Managers at Hawk Ford of St. Charles. I will need a little more information from you regarding your recent experience. Can you please call me at 630-584-1800, extension 830? I'd love the opportunity to talk. Thank you! Jessica Vida, Manager Hawk Ford of St. Charles

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