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Hawk Ford of St. Charles

St. Charles, IL

4.7
2,786 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,786 reviews

March 07, 2023

Connor was great. Very knowledgeable and engaging. It was nice to talk cars with someone enthusastic. More

by The Beast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Mar 09, 2023 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

March 06, 2023

This was one of the easiest car buying experiences I've ever had. Bill Wackerlin was easy going with no hard sell. I was buying a cargo van for an animal rescue organization. Bill understood that money is More

by youngrun
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

March 05, 2023

I was in and out quickly and feel like they did a good job with the sale. More

by Mstuewe86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
Mar 08, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

March 05, 2023

first service with them, so far so good. Took vehicle in, ordered parts and will be going back to see if it fixes the problem. More

by FMBSLB1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
Mar 08, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

March 03, 2023

Person answering phone knew what was needed for recall notice. She advised could be done in Quick Lane while I waited. Opted for oil change since I was there. Service writer was courteous. Work was co More

by KHERSEY403
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Mar 06, 2023 -

Hawk Ford of St. Charles responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

March 03, 2023

The recall on my car seems to be fixed well. I asked the dealership to remove the my key feature on my car and they did not. After waiting for 4 hours I was extremely disappointed they couldn’t More

by AKRUIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Case
Mar 03, 2023 -

Hawk Ford of St. Charles responded

Hi Alissa, Thank you for taking the time to talk with Monique a few minutes ago. We understand that we were able to deactivate the 'my key' last visit but it appears the issue has returned, so please call us at 630-584-1800, option 2 and we are happy to book a follow-up appointment to disconnect your 'my key' for you! If you have any additional questions, please call me directly. Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800 ext. 830

March 01, 2023

Since taking ownership Hawk Ford St. Charles has improved the overall appearance of the dealership. The presentation presented when checking in for service makes most feel confident More

by rft1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 01, 2023

I recently purchased a 2023 Ford F150 Platinum from Bill Wackerlin at Hawk Ford of St. Charles, IL, and I am extremely satisfied with the experience. If you are looking to purchase and work with a friendly More

by REF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
Mar 04, 2023 -

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

March 01, 2023

We had a wonderful experience buying a used vehicle. Kirk was amazing as he answered all our questions and set everything up for us. We are very pleased with our Escape as we drove it on a trip last w More

by rburgess
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus
Mar 04, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for your business, we appreciate you as a Hawk customer!

March 01, 2023

Had an appointment for an oil change. Took me right away and was finished in 45 minutes. Everything was great. Connor was very helpful. More

by DIANE.SIGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Mar 04, 2023 -

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

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