Hawk Ford of St. Charles - Service Center

Service was awesome and the tech was great. It's clear Hawk Ford is a client centric dealership and I'm going to continue to go back It's clear Hawk Ford is a client centric dealership and I'm going to continue to go back More

The communication was good. They listened to and checked all concerns. They seem very professional. They listened to and checked all concerns. They seem very professional. More

No reason to go anywhere else! !! Service is above and beyond. My son will be graduating next year and he has been looking at a Mustang, I will be buying at Hawk. !! Service is above and beyond. My son will be graduating next year and he has been looking at a Mustang, I will be buying at Hawk. More

Made an appointment for an oil change. Arrived 5 months early for my 8:00 appointment for my F-250. Waited an hour and a half to complete a simple oil change. Service advisor stated that Arrived 5 months early for my 8:00 appointment for my F-250. Waited an hour and a half to complete a simple oil change. Service advisor stated that the rotors were installed on the wrong sides, but in fact installed properly. Will never go back. I do not like going through the commercial truck center. I.used to get oil change in the in the old quik lane. Liked it better there, but doing worry. Will not get oil changes at Hawk any longer. More

Service is always very fast and customer service is very friendly. Waiting area is also clean and comfortable. friendly. Waiting area is also clean and comfortable. More

I felt like I got taken for a ride! !! At the end was not happy! I am a FedEx contractor with 40 trucks and 30 are Fords. !! At the end was not happy! I am a FedEx contractor with 40 trucks and 30 are Fords. More

Steven was the best service writer I have ever worked with!!!!!!!! . i will continue to bring all my cars to him with!!!!!!!! . i will continue to bring all my cars to him More

Hawk has been very helpful and professional. I have been taking my Fords to Hawk for over 12 years. I have been taking my Fords to Hawk for over 12 years. More

Service has really gone down here. Poor communication. They didn’t do everything we asked them to. They lied and said a service was refused, when we didn’t even know it was an issue un Poor communication. They didn’t do everything we asked them to. They lied and said a service was refused, when we didn’t even know it was an issue until after the car was picked up and saw it on the invoice. We had to call for updates, because they didn’t initiate any updates. The phone contact did not seem to know what was going on either. They really need to improve their communication A LOT! More

Had 11:30 oil change appointment took over an hour for just an oil change! Why? just an oil change! Why? More