Hawk Ford of St. Charles - Service Center

I purchased my 2022 Ford Edge from Hawk Ford (St. Charles, IL) on 5/31/25. Over the last 10 days, I have enjoyed driving my vehicle, although an emissions light has caused me to get service today. Charles, IL) on 5/31/25. Over the last 10 days, I have enjoyed driving my vehicle, although an emissions light has caused me to get service today. I am much less happy with the sales transaction itself with Hawk Ford. After test driving a car listed on the website, the dealer made a base price offer (not including the typical add-ons) that was significantly higher than what was posted on the Hawk website. I pointed this out and was given a bogus story about this being from a “third party website” over which they have no control. I pulled up the Hawk website to disprove this falsehood. Then there was an attempt to charge me extra for the “certified” warranty, but this vehicle was already listed as such on the website. Both of these deceptive sales tactics is why used car salesman have the reputation they do. There was also some strange friction between certain dealership staff that was off-putting. Today, when my vehicle was already in need of service at Hawk Ford, I was informed that the certified warranty came with a $100 deductible. While I was grateful the service department waived the fee in response to my complaint, it is still frustrating that this feature of the warranty was not called out to us at the time of sale. I compare this experience at Hawk to another family member's recent experience at Gerald Ford/Hyundai in North Aurora, IL. A used vehicle was purchased without any of the games. It was a welcome departure from the Hawk experience. As a result of all of this, I can’t give Hawk Ford positive marks, nor am I likely to return there for any future purchases or service. More

Very understanding and willing to work with you on your vehicle. Very prompt on calls providing information and status updates. vehicle. Very prompt on calls providing information and status updates. More

Great service, on time and reasonable prices. Technician did an amazing job finding areas of repair that are needed in my vehicle. Technician did an amazing job finding areas of repair that are needed in my vehicle. More

Kathleen Czerwinski was helpful and communicated all of the important issues to us. She helped update our account information and asked good questions to help get us to the right answers. We'll be back a the important issues to us. She helped update our account information and asked good questions to help get us to the right answers. We'll be back and love to work with Kathleen (and the crew)! More

The staff was very pleasant and the mechanic was efficient with his task. I was pleased with the overall experience. efficient with his task. I was pleased with the overall experience. More

Quick and easy. I already knew I need a new battery and they swapped it out in the service Lane without making me wait. Couldn't ask for better than that. I'm gla I already knew I need a new battery and they swapped it out in the service Lane without making me wait. Couldn't ask for better than that. I'm glad to see that Jose is still there as a driver and porter. He always provided excellent pickup and drop off service when I needed it More

Fast Lane is always as advertised. Great experience as always. Keep up the good work! Great experience as always. Keep up the good work! More

Easy to work with. In and out quickly with no problems. Will be back again. In and out quickly with no problems. Will be back again. More

My experience has always been great and this visit was certainly not an exception! Thank you again! certainly not an exception! Thank you again! More

Oil change was quick & technicians were friendly. They did a point check on my car as well They did a point check on my car as well More