Hawk Ford of St. Charles - Service Center

Jeff was excellent to work with. Very professional, knowledgeable, and listened to my needs to adjust to the right vehicle and options. When it came to talk about warranty and fi Very professional, knowledgeable, and listened to my needs to adjust to the right vehicle and options. When it came to talk about warranty and financing - Chris and Andrew were both also very professional and straightforward, making the experience surprisingly easy. I am very pleased with the entire experience of purchasing a vehicle from Hawk Ford, and would recommend them to anyone without hesitation. More

The Service Department was very helpful, and I especially want to thank Josh in Quick Service for taking care of my F350 roll hardtop installation. Everyone I spoke with was polite and professional. One s want to thank Josh in Quick Service for taking care of my F350 roll hardtop installation. Everyone I spoke with was polite and professional. One suggestion: it would be great if photos were added for all members of both the Service and Sales Departments. This would make it easier to know who to thank and recognize. The only hiccup was in communication between departments. My salesperson, DJ, was on vacation but had told me the part should arrive by Thursday. I had to call Sales myself to check on it, and while Chris in Sales (covering for DJ) was helpful, he was swamped with management duties. I called back to Chris later that day, but he had already left without following up, so I still didn’t know if I could bring my truck in for the installation—no one seemed to know. The next day, I called Quick Service (contact info provided by DJ) and spoke with Josh. At first, he couldn’t find the roll top but then located it, confirmed it was there, and told me to bring the truck in. He completed the installation that day—great service once I connected with the right person. Overall, I’m very happy with the service and appreciate everyone’s hard work. More

Service was awesome and the tech was great. It's clear Hawk Ford is a client centric dealership and I'm going to continue to go back It's clear Hawk Ford is a client centric dealership and I'm going to continue to go back More

The communication was good. They listened to and checked all concerns. They seem very professional. They listened to and checked all concerns. They seem very professional. More

No reason to go anywhere else! !! Service is above and beyond. My son will be graduating next year and he has been looking at a Mustang, I will be buying at Hawk. !! Service is above and beyond. My son will be graduating next year and he has been looking at a Mustang, I will be buying at Hawk. More

Made an appointment for an oil change. Arrived 5 months early for my 8:00 appointment for my F-250. Waited an hour and a half to complete a simple oil change. Service advisor stated that Arrived 5 months early for my 8:00 appointment for my F-250. Waited an hour and a half to complete a simple oil change. Service advisor stated that the rotors were installed on the wrong sides, but in fact installed properly. Will never go back. I do not like going through the commercial truck center. I.used to get oil change in the in the old quik lane. Liked it better there, but doing worry. Will not get oil changes at Hawk any longer. More

Service is always very fast and customer service is very friendly. Waiting area is also clean and comfortable. friendly. Waiting area is also clean and comfortable. More

I felt like I got taken for a ride! !! At the end was not happy! I am a FedEx contractor with 40 trucks and 30 are Fords. !! At the end was not happy! I am a FedEx contractor with 40 trucks and 30 are Fords. More

Steven was the best service writer I have ever worked with!!!!!!!! . i will continue to bring all my cars to him with!!!!!!!! . i will continue to bring all my cars to him More

Hawk has been very helpful and professional. I have been taking my Fords to Hawk for over 12 years. I have been taking my Fords to Hawk for over 12 years. More