Hawk Ford of St. Charles - Service Center

I scheduled a pick up of my vehicle and it was confirmed. The pick never occurred and I was notified by text message later in the day that the driver forgot to pick up my vehicle. No call from anyone at th The pick never occurred and I was notified by text message later in the day that the driver forgot to pick up my vehicle. No call from anyone at the dealership More

I wanted to provide some feedback on my recent visit. If I could give separate ratings, I'd give a 5 for the front desk and a 4 for the technician, which brings my overall rating to a 4. The staff at If I could give separate ratings, I'd give a 5 for the front desk and a 4 for the technician, which brings my overall rating to a 4. The staff at the appointment desk were excellent—efficient and friendly. My only issue, and the reason for the 4-star rating instead of 5, was with the technician handling my vehicle. It seemed like they were wasting a lot of time talking with other technicians instead of focusing on completing the work on my car. I believe an oil change, tire rotation, and general check-up shouldn't take more than 30-40 minutes, but I ended up being there for just over an hour. I understand that sometimes assistance is needed between colleagues, but I feel it would be more efficient to finish the task at hand and then address any questions or conversations afterward. Overall, the service was good, but there's room for improvement in managing time and priorities during the actual vehicle service. More

Fast and prompt service they even came out to me and fixed the computer problem fixed the computer problem More

To have the mobile option for my service was spectacular! I appreciated the convenience and the follow-through from everyone I was in contact with! I would give this 10 stars if I could! I appreciated the convenience and the follow-through from everyone I was in contact with! I would give this 10 stars if I could! More

Steve was very friendly and professional made me feel like I was in good hands like I was in good hands More

Staff told me when my car would be ready, and then made sure I had it on time. Good group of people!! sure I had it on time. Good group of people!! More

People are nice. Looks like Ford has an on-going issue with the plastic retainer for the driver’s door entry keypad. $269.68 is a stupid crazy amount since the whole Looks like Ford has an on-going issue with the plastic retainer for the driver’s door entry keypad. $269.68 is a stupid crazy amount since the whole assembly does not need replacing. 32,000 miles on my $80,000 truck that is 4 years old and Ford can’t warranty the part…..embarrassing. Pretty sure I won’t hear from anyone on this though. More

Friendly and knowledgeable staff, made me feel like I was a valued customer. Worked with me to get me home and delivered my RV back to me. I felt like I was getting great service and the pricing seemed fair. a valued customer. Worked with me to get me home and delivered my RV back to me. I felt like I was getting great service and the pricing seemed fair. Would strongly recommend Hawk ford to anyone that wants great service with a friendly and knowledgeable staff. More

The service department is not spectacular by any means. Things take forever, service is not great l. When I bought my car here in May, I was told that there were loaners for when the car was in the shop- w Things take forever, service is not great l. When I bought my car here in May, I was told that there were loaners for when the car was in the shop- when I inquired about this, I was told there were no loaners available. Definitely felt that I was sold a bill of goods. I love my car but I would rather not take my car here for service. More

Always great customer service when I bring my car in for service! Steve always keep me updated and gets it done quickly service! Steve always keep me updated and gets it done quickly More