Hawk Ford of St. Charles - Service Center

Greeted friendly by all, offered to take me home as they had a full schedule, and brought the car back to my house when the work was completed. Reviewed maintenance done by telephone. Their professionalism had a full schedule, and brought the car back to my house when the work was completed. Reviewed maintenance done by telephone. Their professionalism was appreciated. More

The fact that you don’t allow a choice not to give a qualitative response is cause for hesitation. qualitative response is cause for hesitation. More

Performed the work needed in a timely fashion and clearly communicated / explained all work completed communicated / explained all work completed More

have taken several of our fleet vehicles to steve for warranty issues his team is very valuable to the sheriff's departments 200 vehicles we run a 24hour 365 day operation and we need our vehicles repair warranty issues his team is very valuable to the sheriff's departments 200 vehicles we run a 24hour 365 day operation and we need our vehicles repaired quick and correct his team always comes through thanks More

It was very easy to set up the mobile appointment. The technician was there on time and replaced the battery in my Escape quickly. The technician was there on time and replaced the battery in my Escape quickly. More

It was ok. Took too long though. Because I sat there for 1.5 hrs when I was told it would only take 1 hr Took too long though. Because I sat there for 1.5 hrs when I was told it would only take 1 hr More

Received a recall from Ford regarding the emissions on my 2017 Edge.. Hawk sent a technician to my home to upgrade the computer program. Work done efficiently in about half an hour. Couldn't ask for better s 2017 Edge.. Hawk sent a technician to my home to upgrade the computer program. Work done efficiently in about half an hour. Couldn't ask for better service. More

Steve was great and efficient. Very please with him and his service. Did exactly what he said! Very please with him and his service. Did exactly what he said! More

Went in for an oil change without an appointment. From beginning to the end was about 45 minutes. Everything was explained and I was very satisfied. From beginning to the end was about 45 minutes. Everything was explained and I was very satisfied. More

Steve was super accommodating with my schedule. Got me in a car while they were working on mine. I appreciate all the help! Got me in a car while they were working on mine. I appreciate all the help! More