Hawk Ford of St. Charles - Service Center

Brought the vehicle in for repair, they diagnosed it, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2.5 weeks later the repairs where complete and did NOT solve the issue. They attempted to rebalance the front wheels and rebalanced them improperly. They told me that's all they could help me with and sent me on my way. More

Great dealership experience. Fast and quality service. Total pros. I bought my Bronco here. they stand behind their products. Fast and quality service. Total pros. I bought my Bronco here. they stand behind their products. More

The service at Hawk Ford in Saint Charles is always extraordinarily fantastic. I appreciate it. I can depend on them getting work done quickly efficiently and on my timeline thank you very much. I won’ extraordinarily fantastic. I appreciate it. I can depend on them getting work done quickly efficiently and on my timeline thank you very much. I won’t take my vehicles anywhere else. More

Steve was a true professional. I felt the digital/text estimate was confusing. Too hard to disseminate what I had the vehicle in for vs the suggested services. I felt the digital/text estimate was confusing. Too hard to disseminate what I had the vehicle in for vs the suggested services. More

Experience was amazing and the team was fantastic in getting me into my new Bronco! getting me into my new Bronco! More

Communicates well and easy to work with. Flexible in giving options to complete work according to customers schedule Flexible in giving options to complete work according to customers schedule More

Vehicle was ready when promised, easy appointment set up to meet my schedule, will be back to meet my schedule, will be back More

Painless experience, work done when promised, easy appointment set up, accurate estimate on repairs needed appointment set up, accurate estimate on repairs needed More

Hawk Ford St. Charles worked hard to resolve my service needs without any inconvenience to me. The service and sales departments are top notch. Very pleasant expe Charles worked hard to resolve my service needs without any inconvenience to me. The service and sales departments are top notch. Very pleasant experience. Thanks Hawk Ford St. Charles!!! More

Came in for tire rotation and recall. Also asked if mechanic could look into trim piece on bumper. I dropped off the car Thursday night for a Friday morning appointment. Did not receive c Also asked if mechanic could look into trim piece on bumper. I dropped off the car Thursday night for a Friday morning appointment. Did not receive call after work was done on Friday and I had to call the service center on Saturday to check on my car. The person working at quick lane told me that the service center was closed and he didn’t know if my car was ready. the car was done but I was never called or texted to let me know More