Hawk Ford of St. Charles - Service Center

I appreciate the transparency and communication with my trucks. They do try to get them in and out as quick as possible. trucks. They do try to get them in and out as quick as possible. More

Bought a new vehicle, completely hassle free. Gave me what I expected for my trade in. Had no problems with sales, finance, or anyone else. Overall a great experience. Gave me what I expected for my trade in. Had no problems with sales, finance, or anyone else. Overall a great experience. More

Made an appointment at the Fast Lane center, arrived at 7am and my car was immediately brought into a service bay. Got my oil changed and tires rotated and was on my way before 8. Young man at the servic 7am and my car was immediately brought into a service bay. Got my oil changed and tires rotated and was on my way before 8. Young man at the service desk was very pleasant although I can't recall his name. More

Clean and well appointed showroom, respectful staff, and attention to all details during our transaction. attention to all details during our transaction. More

Addressed my concerns , asked to have a part ordered but they didn’t do that at time of service, I just ordered part from fordparts myself they didn’t do that at time of service, I just ordered part from fordparts myself More

Overall it was good and efficient service, my only issue was the wrong contact information was listed. My name and number was incorrect but there was no issue resolving that when we figured it out. was the wrong contact information was listed. My name and number was incorrect but there was no issue resolving that when we figured it out. More

Steve Staub in Service is the best part of Hawk Ford, he is honest and it feels like family. is honest and it feels like family. More

Excellent experience overall. Jeff was a true professional throughout the entire sales process. I would recommend Hawk Ford and wouldn’t hesitate to purchase my next vehicle fro Jeff was a true professional throughout the entire sales process. I would recommend Hawk Ford and wouldn’t hesitate to purchase my next vehicle from them. More

Kristy did a great job getting me taken care of with a loaner vehicle and getting some other maintenance done while the repair was taking place loaner vehicle and getting some other maintenance done while the repair was taking place More

Steve and his team are always great to deal with professional and courteous pleasure to do business with professional and courteous pleasure to do business with More