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Hawk Ford of St. Charles - Service Center
St. Charles, IL
1,883 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,884 Reviews of Hawk Ford of St. Charles - Service Center
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December 08, 2022
Provided good communication with what was going on with my vehicle and the expected amount of time it would take to complete. my vehicle and the expected amount of time it would take to complete. More
by scot.peters
Verified CustomerEmployees Worked With
December 07, 2022
We brought our vehicle (2020 F150) for service at Hawk Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times stating "The truck is repaired and ready for pickup." Each time the vehicle was not repaired and the issue remained. The vehicle was submitted 3 times, they replaced 5 different parts and they had the vehicle for 10 days. During one repair attempt they replaced the instrument cluster in which doing so they erased the vehicles Engine Hours/Engine Idle Hours. They did not record this information and the repair attempt failed. Instead of reinstalling the original instrument they went on to another repair attempt. The data was lost and reset to zero. Hawk Ford committed negligence and refused to give us their Insurance information for us to file a claim. The general manager has repeated attempted to purchase the vehicle but admits no fault in their actions. Hawk Ford has had poor communication in resolving the issue and damaged our vehicle rather then repairing it for us! We would NOT recommend Hawk Ford or its services to anyone. This business lacks integrity and is incompetent. More
by efoster
December 02, 2022
Making an appointment was easy and everyone at the dealership was a pleasure to work with. dealership was a pleasure to work with. More
by SDYON1
Employees Worked With
December 02, 2022
Good service. Fair pricing and friendly people at every interaction. They aren’t as close as other Ford Dealers to my home in north Wheaton near North Avenue but p Fair pricing and friendly people at every interaction. They aren’t as close as other Ford Dealers to my home in north Wheaton near North Avenue but professional service and nice people are worth the drive to St Charles. More
by brianschieber
Employees Worked With
Jennifer Rocio
December 02, 2022
The service department at Hawk Ford is top notch. Steve and the crew always deliver. Steve and the crew always deliver. More
by CDF2
Employees Worked With
December 02, 2022
Very friendly Staff and provided information pertaining to my car. Prices appeared fair and reasonable. to my car. Prices appeared fair and reasonable. More
by JEFFREY.C.JACKSON1000
Employees Worked With
Other Employees :
Monique Case, Jennifer Rocio, Brett Howard, Steve Donovan, Connor Brown
December 02, 2022
Very nice, professional staff and a clean waiting Area. They finished quickly and washed my car. They finished quickly and washed my car. More
by lvietzen
Employees Worked With
