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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,918 Reviews
Call Service Center (630) 384-9905

1,918 Reviews of Hawk Ford of St. Charles - Service Center

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January 09, 2023

The mechanic did not take the time to look up my extended ford warranty for the repairs needed he changed the oil he did not want to be bothered with major repairs More

by FAYBENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Hawk Ford of St. Charles responded

Hi Faybe, Thank you for reaching out to us at Hawk Ford, I apologize for any confusion during your recent visit. We did have a chance to check your extended coverage and it does not cover the backup camera concern. Our staff should have pulled that up for you during your visit and explained your coverage in detail so that you were in the loop. If there are any additional questions I can help answer, please do not hesitate to contact me direct at 630-584-1800 ext. 830! We hope to see you again in our Service Drive! Jessica Vida Hawk Ford of St. Charles, Manager 630-584-1800 ext. 830

January 07, 2023

The service at Hawk Ford St Charles Quick Lane was exceptional. Sweet Htoo the tech was super, he took care of all my concerns. I'm a retired heavy equipment machanic,44 years, and quite fussy about m More

by jefechner43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech: Sweet Htoo... 5 Stars.., Jim Pascente
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

January 06, 2023

Very attentive. Reliable and they never let me down. Will take all my cars here for the quick lane services. More

by SARAMARIELOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Case, Brett Howard, Connor Brown
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

January 05, 2023

Hawk service was excellent. Fast on time and the notifications made it super simple. Highly recommended More

by PBRANDON2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we appreciate your recommendation of our dealership! We hope to be of service to you again! Thank you for your business, we appreciate you as a Hawk customer!

January 03, 2023

Great oil change always gets the job done Got my car in right away and done in 45 mins More

by JUDITHLANG77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Jan 05, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

January 01, 2023

Fixed the problem fast. Great communication, the texting was easy to converse with while I was attending to other things. More

by CINDYODLE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Jan 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

December 31, 2022

Steve kept in contact with me as I left my car with the dealership over night and was able to fix the issue the next day. More

by JS311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Ford of St. Charles. Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

December 31, 2022

Great service! Friendly, helpful employees. Made my visit seem less and very convenient. Love Hawk Gord. More

by SKGSALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Jan 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

December 31, 2022

Called two days in a row several times trying to schedule with quick lane and no one would answer the phone when transferred. Very aggravating! Finally drove over to speak with someone, then was told quick More

by Lgjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Hawk Ford of St. Charles responded

Good Afternoon, my name is Jessica Vida, I am one of the Managers at Hawk Ford. First, I wanted to apologize for any frustration. When booking an appointment, you can visit our website to schedule (we have a new scheduling tool that's easy to use!) or call us at 630-584-1800, option 2! We have a department dedicated to scheduling service appointments that will help take care of you and point you in the right direction. To avoid any of this happening again, next time you schedule, feel free to ask for me and I'll make sure your appointment process is seamless. Thank you for being a Hawk Customer!

December 30, 2022

Excellent service, friendly and quick turn around time. This is the best dealership for service!! More

by pidgiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
Report | Print
Jan 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

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