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Heiser Chevrolet

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.1
2,146 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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10200 W. Arthur Ave.

West Allis, WI

53227

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Showing 2,146 reviews

January 16, 2024

Replacement part for my car took 4 weeks. Repair girls were very nice. Your contact us email is AWFUL! More

by riege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asha McDaniel
Report | Print
Feb 12, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

January 16, 2024

Very happy with them I will never go anywhere else, bought over 30 vehicles from Heiser More

by keithreagles
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 16, 2024

I had a problem with being overcharged for a 2021 Chevy Equinox premium the Blue Book value said it was about $17,000 More

by ltdskz8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shepard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Koss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Shelton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordyce Heizmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Darden
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Feb 12, 2024 -

Heiser Chevrolet responded

I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

December 29, 2023

Customer service is always good. Just had 1 minor hiccup but was resolved. Thank you More

by Ynvmzgoldie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Jan 03, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 24, 2023

The advisors were a little rude and it was not best customer service experience .You have to listen before you speak!! I will never ever ever come back to Heiser, nor will any of friends and family. More

by janjones1974.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Report | Print
Dec 27, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

December 23, 2023

Professional, courteous, and easy to deal with. I wouldn’t hesitate to refer potential customers to them. More

by s6speed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy in parts and Zach in management. Both treated me very well., PJ Geboy
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Dec 27, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 21, 2023

Oil change went without a hitch. Great service and will continue to go there. Thank you More

by bablunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta, Keith Jacobsen, Ryan Koch, Asha McDaniel, Hadeel Abujaber, Cindy Robinson
Report | Print
Dec 27, 2023 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 15, 2023

You guys will not return calls. The service manager would not return my call. Store manager would not answer my question and transfer me to the service manager that never call back. More

by redheadedvixenwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Report | Print
Dec 21, 2023 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

December 15, 2023

Everyone very helpful and nice, waiting for mats that were supposed to come with car, it's been over a month and still waiting. More

by jandttraxel@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrius Bennett
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Dec 21, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

December 14, 2023

Do not return calls still waiting on a call how to make three appointments very poor More

by VOECKSFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, Keith Jacobsen, Ryan Koch, Asha McDaniel, Hadeel Abujaber
Report | Print
Dec 21, 2023 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

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