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Heiser Ford Lincoln

Glendale, WI

4.1
1,583 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,583 reviews

December 21, 2020

I had tire rotation done when they gave car back to me Lug nuts were loose on one tire. Was about to get accident on freeway More

by JATINDERBIR2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney directly by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

December 21, 2020

HEISER is excellent dealership with excellent customer service. The General manager is very considerate of his customers and is willing to work with you as a customer. My salesman,Brandi Winfrey is a supe More

by THEETHOMASES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
General manager , Brandi Winfrey, Kristina Beck, Service Team
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the kind words! We are thrilled to hear that you've continued to have a great experience with Brandi and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 18, 2020

I wouldn't purchase a vehicle from Bob even if it was the last vehicle on Earth. He is condescending and rude. He also has no issue selling a vehicle for $15K with visible damage. The whole buying process wi More

by AUrban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Gigl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Chris Meyer directly by phone at 414-247-8831 or by email at cmeyer@heiser.com so we can better understand what happened during your experience.

December 15, 2020

Very helpful. Pat is very friendly and has the customers best interest in mind, paitently guided me through the process of buying my first car. More

by robish27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal
Dec 16, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

Brandi treated my wife and I like old friends, we have purchased dozen of vehicles and this was our one of our best experiences. Brandi explained the features as long as we needed. When Chris was introduc More

by JON47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey, Kristina Beck, Olivia Guzman
Dec 16, 2020 -

Heiser Ford Lincoln responded

Dear Jon, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

Everyone at Heiser was helpful, knowledgeable , and professional. They helped me choose the car that is perfect for me. The transaction was seamless. A special thank you to Griff, Chris, and Jordan More

by CAROLEMITCHELL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan, Chris Meyer, Griff Dixon, Jessica Pennow
Dec 16, 2020 -

Heiser Ford Lincoln responded

Dear Carole, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

so my Ford Flex 2013 had a recall received the letter so my Ford Flex 2013 had a recall received the letter last year on fortunately in the pandemic cause everything to be delayed. Received the confirmat More

by vanessasmth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Olivia Guzman
Dec 16, 2020 -

Heiser Ford Lincoln responded

Dear Vanessa, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 10, 2020

Yes I've been with Ford for many many years I would stay with Ford as long as they're good to me. I would like to thank them for the good service. And then she'll persons great, Pat the salesman does a good More

by BEAR.LADY01
Recommend Dealer
Yes
Employees Worked With
Kristina Beck
Dec 10, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again next time. Happy driving!

December 07, 2020

It's my favourite dealership!It's very cozy of filling when l am there. Parts and Service dept Employees very knowledgeable and helpful. Very thankful for my great experience! Arkadiy Tsirlin. LADA DR More

by Arkadiy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department , Service Team, Andy Bromeland, Kirk Jakovec, Matthew Pulaski
Dec 08, 2020 -

Heiser Ford Lincoln responded

Dear Arkadiy, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 03, 2020

Thank you Pat C. and Kristina B. for all your help. We got approved for a 2020 Ford Fusion! WOW! We appreciate all you've done. More

by pkavonna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal, Kristina Beck
Dec 08, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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