Heiser Ford Lincoln

Outstanding Service at Heiser Since purchasing my new 2016 Ford Fusion from Heiser, I have consistently had it serviced there. And I have never been disappointed! Just the opposite Since purchasing my new 2016 Ford Fusion from Heiser, I have consistently had it serviced there. And I have never been disappointed! Just the opposite. I have been extremely pleased with every aspect of the service. The representative is always prepared with what I have requested and what needs to be done to keep my Fusion running smoothly and quietly. Then the work is done in a professional and thorough manner at a reasonable price. I appreciate the car being washed before I leave. And the great way the service is explained to me--thorough, clear, and precise. I will continue to have my car serviced at Heiser. Thanks, Roger Carp More

Recent Service at Heiser Ford Lincoln I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program t I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program that give me a loaner and takes my car back to dealership for service. However, they never showed up, at scheduled time, to switch cars. I called, but could not explain why they never showed. Set new date to switch cars. Cars were exchanged as scheduled. However, received no call regarding status and get my car back. Called to find out my car was not done and to call the next morning. Car was ready by I ended up making the exchange at the dealership. More

Pleasant used car experience, hellcat charger I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience at other dealerships. I worked with Jamen Jackson, Bob Gigl, Steve Bradley, and Kristina Beck and all were friendly and very helpful in making the process go smoothly. They were understanding of my concerns, respectful of my time, and most importantly we were able to quickly agree on a fair price. Kristina was very helpful in working up a good financing solution for my unique situation. I love the car and Heiser will be the first place I look for future cars, even driving all the way from Chicago. More

Always get great service at Heiser. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. More

More than we could ask for! We had an excellent experience buying a used Lincoln MKX recently. We had done a fair amount of research so we knew what we were looking for in a used We had an excellent experience buying a used Lincoln MKX recently. We had done a fair amount of research so we knew what we were looking for in a used SUV. Pat our salesman was friendly, knowledgeable & we connected with him right away. He made sure everything was perfect when we went back to pick it up (He arranged for a bike hitch to be added.) Holly was also excellent in wrapping up the financial papers. We look forward to servicing our beautiful SUV with Heiser Ford. Buying a car was actually enjoyable! More

Ford cars are no good I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will n I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will never buying another Ford. I get it it is winter and the service department is busy, but I need my car . They said they are willing to work with me, but they do not sound convencing to me. I am only ddisappoint in the service department everyone else is excellent. When I call the service department depending on who I talked to I get different answers More

Hutch is a pleasure I was recommended by a friend to visit Heiser Ford, and the minute I walked in the door I did not regret it. I was greeted by the friendly staff and h I was recommended by a friend to visit Heiser Ford, and the minute I walked in the door I did not regret it. I was greeted by the friendly staff and had a no-nonsense experience working with Hutch to get the exact car I wanted- in the short time frame that I needed it! I love my new Escape and the excellent customer service I continue to receive from Heiser! More

Everyone works together to serve the customer This is one team where each Member is individually and collectively focused on helping the customer. I always felt I was in good hands every step of e This is one team where each Member is individually and collectively focused on helping the customer. I always felt I was in good hands every step of every process. Thanks team Tom More