Heiser Ford Lincoln

Miserable experience with this place for the last 6 months. A little insight in to how they’ve treated us: 1. Every experience we’ve had with the service center has been awful. Too many times they h months. A little insight in to how they’ve treated us: 1. Every experience we’ve had with the service center has been awful. Too many times they haven’t ordered parts for us and we have to call over a week later to follow up when they haven’t even ordered a part. they never have anything on our file about information on what needed to be ordered or history of visits. What is the point of having a file? 2. A few months ago, I sat at the service center for over three hours to go back and check on my vehicle for them to tell me it’s been parked for that long because they didn’t have the part in. Wow thanks for wasting 3 hours of my work day. 3. Now let me tell you about the sales center. They sold us a vehicle with two bad tires past the wear mark. Every experience we’ve had with a manager or someone in sales, they don’t listen to us perhaps because we are too young women. This last time we actually brought one of our fathers in, and they finally listened to us and agreed to reimburse us for the tires. They told us we needed to buy the tires at a Walmart because the two “good” tires were from Walmart and they would not be able to replace the tires for us at a dealership. We finally had the tires replaced this past weekend and I called Heiser to check in on being written in a check to be reimbursed. Well to no one’s surprise, when I called in today, they said they had nothing on record, but luckily we got it in writing because we are smart humans. We had Richard put this in writing for us. When we first went up and complained to him he barely made eye contact with us and first said “I’ll make you a deal, you buy one tire I buy one”, like it was some sketchy trade. The second we said we were going to to call Carfax and create an issue with it, he immediately came back and said OK. We are buying you two new tires. Sketchy as xxxx. Not to mention when we first went up to the desk to speak with him about it he said I’m gonna need to talk to someone else about this so we went and sat down and patiently waited. Well, while we were waiting, we just saw him shooting the xxxx with some of his buddies behind the counter laughing it seemed like he was doing nothing to help us out and we had to sit and wait for a while. 4. To top it all off when I called in today to check in on if shocks were ordered for us when we brought in our car over a week ago (for a recall), they hadn’t been ordered nor did they even have on file that we needed new shocks because they sold us a car with bad shocks as well. (In addition to bad tires yay). Update on this: the shocks did come in the next day and no one called. A week later when I called today, they told us the shocks were not in and never ordered. When I called to follow up in the afternoon, they said they had them and they were in since the 9th. It is the 15th! 5. Icing on the cake. One of the first few times we brought it into the service center. They actually locked our keys in the vehicle. More

Was in and out. Even with a line! Faster than any of those "Stay In Your Car" Oil change places... Thanks again... Even with a line! Faster than any of those "Stay In Your Car" Oil change places... Thanks again... More

I feel as though it's unfair for the diagnostic fee not to go toward the amount that's charged if we as the customer actually have it fixed. to go toward the amount that's charged if we as the customer actually have it fixed. More

Unconfessional when it comes to the staff. They kept my car for more than 4 days for a simple fuse check They kept my car for more than 4 days for a simple fuse check More

Great dealership and good service department. Kept me informed of the status of the work being done to my vehicle Kept me informed of the status of the work being done to my vehicle More

Dave was attentive to my needs and gave me the bottom line to resolve my issue. line to resolve my issue. More

The dealership overall was nice, and for the most part everyone was helpful. My experience was almost perfect. everyone was helpful. My experience was almost perfect. More

Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out Work was completed on time and without any problems and cleaned the vehicle inside and out More

Exceptional service will definitely buy another car from Heiser Mercury Sure, honored to be one of their customers Heiser Mercury Sure, honored to be one of their customers More

Tony and the team were great to deal with. Always enjoy my time there Thanks Always enjoy my time there Thanks More