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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,894 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,894 reviews

April 20, 2024

I was quoted different prices on service, mixed communication and completion date was not accurate More

by KATHYBARBER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Perkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill
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Apr 25, 2024 -

Heiser Ford Lincoln responded

Kathy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Apr 25, 2024 -

Heiser Ford Lincoln responded

Kathy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 19, 2024

Derek is an asset to your company he. ......took great care of me. He followed up after my car was finished More

by SHARIPERINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Apr 22, 2024 -

Heiser Ford Lincoln responded

Shari, Thank you for your very kind review. Derek and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 18, 2024

Manager never called me back with a price on new radio or acm module for my 2017 ford escape se. More

by FAITH_7825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Disch
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Apr 19, 2024 -

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

Apr 19, 2024 -

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

April 18, 2024

The communication was very helpful. Pleasant people that helped me at the dealership. Good service. More

by alexanderk24524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Hill
Report | Print
Apr 18, 2024 -

Heiser Ford Lincoln responded

Thank you, Alexander, for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 17, 2024

I’ve had my car in for warranty repair several times for several issues. Not once have I received it back with the issues resolved. Communication has improved dramatically but my issues are not repaired. I’ More

by DAWN.DUCHOW
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Heiser Ford Lincoln responded

Thank you for providing this feedback, Dawn, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

Apr 19, 2024 -

Heiser Ford Lincoln responded

Thank you for providing this feedback, Dawn, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

April 17, 2024

Very nice people who take car of your needs, explain all the features your new car and work to get you the best financial deal. More

by kp140218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kreyshia White, Timothy Robinson, Ralph Price
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Apr 17, 2024 -

Heiser Ford Lincoln responded

Thank you so much for choosing Heiser Ford Lincoln! Please let us know if we can be of any more assistance! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

April 16, 2024

Work was done well. No quality complaints. Timing wasn’t great. Brought truck in for diagnostics. Had a 7:00 am appointment. You were supposed to call with an updat More

by Joeolson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

April 16, 2024

I had a great purchasing experience and I am very happy with my F150. Thank you again! More

by shouser87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kreyshia White, Timothy Robinson
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Apr 16, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. Thank you for choosing Heiser Ford Lincoln, we hope you enjoy your new F-150! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

April 15, 2024

I was pretty bummed to be charged $200 for them to run a diagnostic, when I already knew what was wrong. I just needed a quote. When I asked about it, they quickly cut the charge in half… so had I not said More

by SeanN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill
Report | Print
Apr 15, 2024 -

Heiser Ford Lincoln responded

Sean, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Apr 16, 2024 -

Heiser Ford Lincoln responded

Sean, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 13, 2024

My most recent service was great. The technicians were timely and completed the job correctly. More

by EKUA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name
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Apr 13, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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