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Heiser Ford Lincoln

Glendale, WI

4.2
1,910 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,910 reviews

April 12, 2024

Was a awful experience. I would never deal with them again. They lied about my car More

by nellietaylor049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lawrence Bledsoe
Apr 12, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 12, 2024

Everything about the vehicle was great but sadly I been complaining about my brakes and tire come to find out I had a nail in my tire and now have to get it replaced I been calling and texting continuously More

by Nyziahammond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhyaire Tatum
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kreyshia White, Brian Crandall
Apr 12, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

Apr 12, 2024 -

Nyziahammond responded

Email is the best way or text , I got everything fixed on. My own so I’m not sure what you guys can do now to help me out

April 10, 2024

Landon was very accommodating and resourceful and kept me updated. The truck was fixed right the first time and the tech Tim kept everything clean and tidy. More

by FORJOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill
Apr 10, 2024 -

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience! Landon, Tim, and our team sincerely value your business and look forward to your next visit. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 10, 2024

My service guy (Tony) is Very professional. The dealership is a little pricey but I like the location and the attitudes of the workers as well the atmosphere More

by e.simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. Tony and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 08, 2024

I trust the service department will do the work necessary to keep me on the road. More

by AVOGEL9
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 09, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with Alex and our service team. We're glad to hear we delivered such a great experience! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 08, 2024

Excellent customer service, Ontime job delivery. Detail and educative interaction. I surely must return for another oil change. More

by Leksided
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Disch
Apr 08, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with David and our team. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 05, 2024

Underwhelming & dishonest My vehicle was scheduled to hv all tires and the front wheel well cover replaced. Tires & Parts had to be ordered. I didnt want to continue to drive w/spare so service person said More

by BIZMANY2K
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
Apr 06, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 05, 2024

Clean fast friendly service. Went above and beyond to help you get the satisfaction you wanted. More

by tibbitsjason05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kreyshia White, Ralph Price
Apr 06, 2024 -

Heiser Ford Lincoln responded

Jason, Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

April 04, 2024

It was a fairly positive experience purchasing a used vehicle here. The sales person, JT, was knowledgeable, pleasant, and prompt on follow up More

by JimSebern
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hodge
Apr 04, 2024 -

Heiser Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Jim, please do not hesitate to let us know. We are always happy to help! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

April 03, 2024

This was my first time having my new car serviced, and I had no real complaints. More

by Ju0101rt
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
Apr 04, 2024 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything David can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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