Heiser Ford Lincoln

Been a loyal customer for over 25 years. Mercedes Taft is one of the best service advisors in the industry. Mercedes is sensitive to my expectations and knows what I need. Great experience Mercedes Taft is one of the best service advisors in the industry. Mercedes is sensitive to my expectations and knows what I need. Great experience every time. More

Everyone was helpful and kind. The work was done well an in a helpful time period. The work was done well an in a helpful time period. More

I have a new 2022 Edge and have problems with the touch pad. The car was in July 5th They had it for a week and then needed to get permission to order parts or a new touchscreen. Two weeks ago I called a pad. The car was in July 5th They had it for a week and then needed to get permission to order parts or a new touchscreen. Two weeks ago I called as I had not heard anything! Eventually got to talk to the parts manager who could not under stand why the part was not in. He said it would be reordered on a rush basis. It was supposed to be in last Thur or Fri. This morning I called and got put on hold for over 20 min so I called in again and talked to service and again got put on hold. "They will call when the part comes in" I am really tired of hearing Maryann, part of the ownership family's outgoing message and advertisng of their great service. More

Any time I need service I know that I can count on Heiser because of my past experiences. The service department is always cordial and treats me like I am the most important costumer that has come in for ser because of my past experiences. The service department is always cordial and treats me like I am the most important costumer that has come in for service More

A very nice area to discuss and drop off your care. The staff is eager to want to meet your needs, and complete the work efficiently. I don’t understand the time it takes for them to start working on y The staff is eager to want to meet your needs, and complete the work efficiently. I don’t understand the time it takes for them to start working on your car, when you have an appointment, but you can see on your app, that it sits there for hours. They had mine for two days, yet it spent 2 to 3 hours in the shop, I assume being worked on. Due to staff shortage they could not pickup, or drop off my under warranty vehicle More

Heiser is my “car place”. I have been buying and servicing my cars there since 1956. I have been buying and servicing my cars there since 1956. More

Appointment booked was within a week. Great customer service and clean quiet waiting area. Even honored special! Great customer service and clean quiet waiting area. Even honored special! More

Service staff is friendly and knowledgeable and helpful and the wait area and bathrooms are clean. and the wait area and bathrooms are clean. More

Service was to be done in 2-3 hours, took over 5. Plus I had to bring it back and that was supposed to be an hour, and it took over 4! Plus I had to bring it back and that was supposed to be an hour, and it took over 4! More

Awesome staff, great service, cant wait to buy another car/truck from Blain and his staff. car/truck from Blain and his staff. More