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Heiser Ford Lincoln

Glendale, WI

4.2
1,601 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,601 reviews

February 16, 2021

I brought my car in for oil change. Was disappointed because advertisement says complimentary car wash, which was not done . I was then told later that I needed to request car wash. I think service repr More

by TLBOYDDDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kirk Jakovec, Matthew Pulaski
Feb 16, 2021 -

Heiser Ford Lincoln responded

TLBOYDDDS, thank you for your business and feedback. We want to apologize for your experience while here. We have sent your concerns to the appropriate management to look into. Please reach out to our service manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com with any additional questions or concerns. Have a great day.

February 15, 2021

Brandi was an outstanding salesperson with great honesty and respect. I would recommend him to anyone at anytime for any vehicle sales. Brandi Winfrey, thank you. More

by ANMFAIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Kristina Beck
Feb 16, 2021 -

Heiser Ford Lincoln responded

ANMFAIR, thank you for your business and kind words! We all appreciate you so much. We hope you are enjoying your new ride. Have a great day!

February 11, 2021

Wonderful and quite accommodating. This dealership is Wonderful and quite accommodating. This dealership is the only place we will go. Chris Meyer is by far the best ever. Brandy Winfrey is also very im More

by KRISTYRYAN3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Kristy, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 09, 2021

A good place I never had any problems with service or sales they always took care of me and got me done right away and good people More

by PANTHERGNX6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Pennow
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 09, 2021

When I call to set up for my appointment for my truck, the service department was nice to me.. when I drop off my truck when the day they had to fix it, I was very satisfied More

by elbertgrove42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 08, 2021

I noticed everyone was wearing a masks & distancing themselves while in the Bay, thank you all for that! However, there was a young lady behind the service desk when I picked up my key, that wore her More

by JERI.JEFFERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Jeri, Thank you for your business and feedback! Heiser Automotive Group is committed to keeping our customers and employees safe during these unprecedented times, and I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. If you have any additional questions or concerns, please don't hesitate to reach out. Thanks and have a great day!

February 08, 2021

I recently purchased a used Ford F150 from Heiser Ford. Huge shout out to sales manager Bob who gave me a great price, and to my salesman, Hutch who was fun to work with as well as very knowledgeable and g More

by WGSTICE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback and for making the trip to visit us from Kentucky! We are pleased to hear that you had a great experience with Hutch and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 07, 2021

This is our fourth Ford we have purchased there. We like like it’s proximity, sales staff and service department. The staff need a nice job working with us on a tight timeframe. More

by JMACIOLE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal, Kristina Beck
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 07, 2021

Unprofessional service from kirk. They lost the papetwork multiple times, under bid the job and were impossible to get ahold of. Thats why they have a bad reputation More

by pheney13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Kirk Jakovec
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

February 04, 2021

Very pleasant service department. Lobby is very clean and comfortable. Overall, I continue to use this location for the maintenance on my MKX. Miss the coffee tho More

by MDTIPPERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Feb 05, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. Unfortunately we are unable to provide refreshments due to COVID-19, but we are looking forward to serving them again when we are able! We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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