Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
960 Reviews
Call Service Center (414) 228-5700

960 Reviews of Heiser Ford Lincoln - Service Center

Sort by
April 02, 2024

Took my truck in to have work done, truck was there for almost 2weeks and was misquoted on the price of repairs,,,as of this day I'm still not sure what the actual problem is now tho...they did tell me tha More

by a1moore
Recommend Dealer
No
Employees Worked With
Tony Perkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
Report | Print
Apr 03, 2024 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Apr 03, 2024 -

a1moore responded

Hello David,..I will continue too use the Dealership for my repairs for like Oil Changes & Tire Rotations in the future,..i'm plaining on having the brakes done on the F-350 in the near future,.....Thanks AM

Helpful
April 01, 2024

Excellent greatvdealer ship have bought cars ? ? for a long time with this dealership. Bob Gigl is an excellent person to deal with. David was great More

by LITERMN
Recommend Dealer
Yes
Employees Worked With
David Disch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Disch
Report | Print
Apr 02, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for Bob and David! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
March 31, 2024

Great service. Great customer service. Very courteous. I couldn't ask for a better experience. Everyone was very helpful and informative. More

by Undraye
Recommend Dealer
Yes
Employees Worked With
David Disch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Disch
Report | Print
Mar 31, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
March 28, 2024

It's been better in past years. Service has fallen off in the past few years. More

by DENISE.CALLAWAY
Recommend Dealer
No
Employees Worked With
Landon Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill
Report | Print
Mar 29, 2024 -

Heiser Ford Lincoln responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
March 27, 2024

No Hutch is an excellent salesman who takes care of his customers long after the sale. More

by JON C
Recommend Dealer
Yes
Employees Worked With
Hutch
Report | Print
Mar 27, 2024 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hutch met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
March 23, 2024

It was great. Alex made arrangement to pickup my vehicle from work and get everything done on time and drop it off at my home. More

by g_cmail
Recommend Dealer
Yes
Employees Worked With
Alex in the service department
Report | Print
Mar 25, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Alex here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
March 23, 2024

Heiser has always been courteous and helpful! The dealership has maintained my 2008 Mustang for approximately 14 years. More

by lfoxmfox
Recommend Dealer
Yes
Employees Worked With
Landon Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill
Report | Print
Mar 25, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
March 15, 2024

Professional and experienced. Welcoming group of employees that answered all questions in a professional and competent manner. More

by LUVMAR3
Recommend Dealer
Yes
Report | Print
Mar 16, 2024 -

Heiser Ford Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
March 13, 2024

Horrible customer service. No communication. Ignoring us and not returning phone calls. Car was misdiagnosed -- same exact problems persist after it was 'fixed'. More

by Bobpicciolo30
Recommend Dealer
No
Employees Worked With
Landon Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill
Report | Print
Mar 16, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Bob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
March 13, 2024

It was quick and I value the opportunity to get pick up service It's a great idea for us busy people to be offered the service. More

by BROWNSUGA1124
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Bledsoe
Report | Print
Mar 13, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Helpful
1
2
3
4
...
96