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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
964 Reviews
Call Service Center (414) 228-5700

964 Reviews of Heiser Ford Lincoln - Service Center

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April 25, 2023

Needed oil change and tire rotation. Only drawback was waiting for 3 weeks to get in. Waited for service and was done in 1 hour. More

by Mary G
Recommend Dealer
Yes
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May 11, 2023 -

Heiser Ford Lincoln responded

Mary, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

Helpful
April 25, 2023

Excellent communication and service Alex made the buying process very smooth and easy. Tom in the parts dept was also excellent. More

by TIMOTHYSCHMIDT46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex and Tom, Samantha Calmes, Service Team, Blain Boudreau, Ben Jarvis, Kenneth Miller, Maureen Calmes, Israel Ramirez
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May 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
April 12, 2023

Not very happy with my last service at Heiser. Communication and lack of quality of workmanship are big negatives with my experience. More

by SCHWEITZJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

Helpful
April 11, 2023

Drove for 1030 appointment. Only to get there they were unable to complete either of my recalls. A call would have been helpful instead of arranging child care for this appoin More

by becky.schwab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Apr 17, 2023 -

Heiser Ford Lincoln responded

Becky, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

Helpful
April 07, 2023

It was a great experience at the service center with quick check in and service More

by ISTH2005MUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Mercedes Taft, Kenneth Miller, Lana Finch
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Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
April 07, 2023

Everyone I dealt with was friendly and helpful. I appreciated the rides ti and from work. More

by KIRSTENJACOBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
March 31, 2023

Service was preformed to my satisfaction, but it did take a long time to be diagnosed and installed. More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Andy, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. I have sent your feedback to the General Manager in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

Helpful
March 30, 2023

Very accommodating, comfortable waiting area. Lincoln service rep was extremely nice and explained everything and kept me updated throughout my appointment. More

by SINDA4LUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe it was Briana in Service Dept.
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
March 27, 2023

I was very impressed with my sales person, beautiful lady. She was very knowledgeable. Great. More

by JBUCHANAN628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Finch
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
March 25, 2023

They kept my car all day and failed to resolve the problem with my heat. More

by CHAZW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

Helpful
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