Heiser Toyota

I had normal service done and the Cabin filter was changed. The glove compartment wasn't installed right. The damper was not installed and only the cap of it was attached to the compartment. Easy to s changed. The glove compartment wasn't installed right. The damper was not installed and only the cap of it was attached to the compartment. Easy to spot!! The compartment was totally crooked. The main damper part fell inside big plastic part. The service person gave me his card and said call me if something is wrong. Yah right!! I called and left a massage but never got a return call. I ended up fixing it myself. Very disappointing. More

The service department is terrible. I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to u I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to us. Finally someone took the lady then you would think I’m next. Someone pulled in behind me just after the lady was taken. The person comes out and takes the person behind me instead of me. I’m standing there like a fool. I finally went in and said what do I have to do or what am I supposed to do 30 minutes? I realize it’s busy someone could’ve come out and said we’re busy we’re sorry That never happened I was finally taken care of but 30 to 35 minutes of standing there like a fool is ridiculous. The next time I had a schedule oil change I get there they take the vehicle. 2 1/2 hours later I finally got a call that your vehicle is done. That is unacceptable to me. Someone should have called me or text me at home that we are running an hour and a half to two behind. I needed a tire rotation. My vehicle was under warranty. I would not take it there. I took it somewhere else and paid for it. That’s how bad the service is at Heiser. Trying to get the correct bio figure on my lease vehicle was another tremendous obstacle. This is not rocket science it should be easy and quick, not at Heiser though. More

Attention to detail She was able to answer our questions. However they could not duplicate the problem, so that was a little frustrating. questions. However they could not duplicate the problem, so that was a little frustrating. More

New service personnel but same excellent service. Heiser understands that people change but quality service needs to be retained. Heiser understands that people change but quality service needs to be retained. More

Every single person is so professional and friendly! I was informed every step of the way. Exceptional!! I love it here. I was informed every step of the way. Exceptional!! I love it here. More

I was glad they were able to work my vehicle in for its service. Much appreciated! service. Much appreciated! More

Service was great and didn’t take too long. I would consider going back again. I would consider going back again. More

Kevin was great to work with best experience I've had. Would recommend to everyone I know. Will definitely be returning. Would recommend to everyone I know. Will definitely be returning. More

Worked with Kevin the first time. He is amazing! Extremely helpful. It's guys like that that keep me coming back to you and not a competitor. He is amazing! Extremely helpful. It's guys like that that keep me coming back to you and not a competitor. More

I came in to get a free fluid toppings and multipoint inspection, I had recieved a transmission flush and Kevin was nice I got a free car wash at the end. The car wash box to input code was difficult and inspection, I had recieved a transmission flush and Kevin was nice I got a free car wash at the end. The car wash box to input code was difficult and old. More