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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,516 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,516 reviews

February 15, 2024

Great All done Was pleased with the service that was provided. Nothing else to say. More

by ROBERT.C.CAWOOD
Recommend Dealer
Yes
Employees Worked With
Matt
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Feb 15, 2024 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 15, 2024

Lorri is super knowledgeable and always willing to go the extra mile. We loved working with her and would absolutely come back to buy another vehicle from her! More

by Brewcrew63
Recommend Dealer
Yes
Employees Worked With
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorri Aiono-Dimoff
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Feb 15, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Lorri here at Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 15, 2024

Fast and informative Inviting, comfortable and I never felt rushed or pressured to get something, a car that I don't want. I was heard More

by monicawholf
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff, Colt Grandstaff
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Feb 15, 2024 -

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, Monica, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 15, 2024

James Hicks III helped me out with my Toyota RAV4 and he was very helpful and understanding with what I needed. Very grateful and happy about everything. More

by Tyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Heiser Toyota responded

Tyler, Thanks for sharing about your experience with Heiser Toyota. James and our team appreciate your business and hope to see you again soon! Congratulations on your new Toyota RAV4! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 15, 2024

Very professional, explained what I needed done. And finished the service in a responsible amount of time. More

by happy customer
Recommend Dealer
Yes
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Feb 15, 2024 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 14, 2024

The servicemen are always very kind & helpful. I feel they are trustworthy- which is a rarity in a dealership. Honestly is always the best policy & if Heiser Toyota keeps that enforced there shoul More

by TLROGOWSKI
Recommend Dealer
Yes
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Feb 14, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

Always helpful and friendly They get me in and out as quickly as possible! Grateful for that. More

by Marsema
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 14, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

Services is wonderful but it takes too long But Vincent was wonderful Services and very helpful More

by Kxiong2
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Lor
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Feb 14, 2024 -

Heiser Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

Once Vincent helped us it went very well But we stood in the garage for 10 minutes with many workers walking right by us not making eye contact and ignoring us until Vincent asked if we had been helped More

by cathy.vogel68
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Lor
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Feb 14, 2024 -

Heiser Toyota responded

Thank you for this feedback, Cathy. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

i wish they would invest in upgrading their online service scheduling software. i scheduled my appointment two weeks in advance and was not able to get a confirmation until the week before. on top of More

by johnlee028
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 14, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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