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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,531 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,531 reviews

February 02, 2024

I feel your company takes to long to do dimple services that other companies preform quicker, I believe you over book services and don't start ona persons vehicle right away not understanding that customer More

by Veasleyk9
Recommend Dealer
No
Employees Worked With
Peter Miszewski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 02, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2024

It took 2. 5 hours to purchase my car and we were paying cash. We made an appointment to come and purchase a car we had previously test drove. They also said t More

by jsvanthoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jorgo Ndina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Feb 05, 2024 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 02, 2024

Went well but I had services done last year that were not in the system until a recheck done. Example spark plugs. The system needs to be up to date. More

by MARK.HOBLER
Recommend Dealer
Yes
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Feb 03, 2024 -

Heiser Toyota responded

Thank you for your business and this review, Mark. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2024

James was really nice and easy to work with. He made us feel welcome honestly felt he cared about us. Everyone we worked with was great. More

by AnnJohnDenis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Heiser Toyota responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 02, 2024

Colt is awesome. Helped me out a ton & did it solely for customer service. It was a lease buyout. More

by andy.stanislaw
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff, Colt Grandstaff
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Feb 03, 2024 -

Heiser Toyota responded

Thank you, Andy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colt met your expectations. Thank you again for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

Great service all the way around. The easy of business was fantastic. Very helpful and friendly. More

by Tyler Oestreich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Tyler. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

They were informative and didn't do or recommend more than I needed Very good deals on oil changes/tire rotations as well More

by kandresen00
Recommend Dealer
Yes
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Feb 01, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

Great job on handling that customer's issue quickly and professionally. Keep it civil and friendly More

by zangthao1992
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Feb 02, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

Great , Matt and another employee that was working on Saturday were very busy. They were a lot of people there. They made it go very quick they knew what they were doing. Very pleasant to work with !! More

by Jeffpytlik
Recommend Dealer
Yes
Employees Worked With
Matt?
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Feb 02, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

I always go to the dealership because I trust them You are the very best More

by DYANKO62
Recommend Dealer
Yes
Employees Worked With
Chris Dixon I think his name is
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Feb 02, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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