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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,531 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,531 reviews

February 01, 2024

Good, quick and took care of and fixed the problem. This was a good experience. More

by WALKER-ANTHONY3
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
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Jul 12, 2024 -

Heiser Toyota responded

Anthony, We are very happy to have provided you with such a positive experience! Tom and our team sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

Everyone was very kind, got me in and out quickly. Would definitely recommend Heiser to anyone looking to purchase a Toyota! More

by apcooper17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

Straight shooters that are easy to deal with. Jordan did a great job taking care of me and I walked out with a new car. I will definitely deal with them in the future. More

by jstarck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Feb 02, 2024 -

Heiser Toyota responded

Here at Heiser Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they want! We are glad to hear you enjoyed your experience with Jordan, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

There was horrible and a lack of communication, no empathy, and poor follow up. Customer service was also awful. More

by klx626
Recommend Dealer
No
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 04, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

They called with info about the car and gave me pricing. They let me know when it was done and acknowledged the offered discounts. More

by KETANDMIKE
Recommend Dealer
Yes
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Feb 01, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

This dealership is excellent to work with. I could tell everyone I spoke with was concerned that I have the best experience possible. I enjoyed the entire experience. It made my decision t More

by leemmer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that James and the team were able to assist you and that you had such a positive experience. We hope you enjoy your new Tundra! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

The team is always ready for me when I come in. They address my concerns and take great care of me and my cars. More

by TOM
Recommend Dealer
Yes
Employees Worked With
Tommy Toyota
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Feb 02, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

I purchased a vehicle from Jorgo and the experience was nothing short of perfect. Timely, professional, certainly recommended. More

by jcvetan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
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Feb 02, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Jorgo here at Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

Routine check up, service was prompt Had a 15k mile check up, service was prompt and drop off was very easy More

by Gbanach331
Recommend Dealer
Yes
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Feb 02, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

It good experience,nice waiting area Don't have to wait for my service and nice staff More

by vijayatiitm
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Report | Print
Feb 01, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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