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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,531 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,531 reviews

February 01, 2024

I’m so grateful for Al and the good deal he was able to get for me! More

by SM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that Al was able to assist you and that you had such a positive experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

He was extremely helpful and personable It was my first time there. He made me feel welcome. More

by cdobs5430
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 02, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

Fantastic. Always a pleasure to do business with. I have purchased over a dozen vehicles from Heiser. More

by JON C
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
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Feb 02, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

I have bought four cars in the last eight years. Outstanding customer service. And service department More

by looseinnsphotos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

In for a scheduled service. Good experience The service was prompt and friendly and met my needs More

by brian_frain
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Feb 01, 2024 -

Heiser Toyota responded

Thank you, Brian, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

Quick, easy, and fair Roger is fantastic to work with The finance guy was great to deal with as well More

by rdemers13
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Droukas
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Feb 02, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Roger was able to help, and we hope to see you again! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

Chris was very good, reviewed all previous maintenance, made recommendations, gave me a look ahead plan More

by Badger262
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Feb 02, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Very personable and got me a vehicle in record time. Between the knowledge,friendly demeanor, and looking the part with the million dollar sweaters idk how Darrin doesn't have a flock of people out the More

by Conroys80520
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian was very personable and easy to work with
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Jan 31, 2024 -

Heiser Toyota responded

Here at Heiser Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 31, 2024

Peter M. gave a great customer service. I've had gotten service here done for a long time. This is the first that I've waited for a long time just to get mino More

by Chiayang_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 31, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Very simple and straightforward, everyone was very friendly It was a good car buying experience More

by kristinpc13
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 01, 2024 -

Heiser Toyota responded

Kristin, Thank you for taking the time to share your feedback with us. Jakub and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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