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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,512 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,512 reviews

January 25, 2024

They help me out a lot to get my payments where I would like it More

by JTDRAKE2103
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Jan 25, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 25, 2024

Poor service. Made an appt. However it still took almost 4 hrs to do an oil change, tire rotation and balance. More

by KARENLKONICEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Karen. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

The people at Heiser Toyota are so friendly, caring and outstanding at their jobs! They sure made everything so easy for us during our recent visit! More

by jlynn23.jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 26, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 25, 2024

5. Chris was excellent He spent time answering a bunch of questions I had and was very knowledgeable. More

by ps19dkanten
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Jan 26, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Dropped my car off for an appointment. I showed up 8 hours later to pick up my vehicle. They forgot about my car, and the work was never completed. More

by MSHARP20
Recommend Dealer
No
Employees Worked With
Joshua Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Porter
Report | Print
Jan 25, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Very professional and kept in touch with me. Very polite. Car delivered as promised. Good deal. More

by amanganwi
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Jan 25, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Jordan was great to work with. Pleasant experience working with Jordan and Colt on the purchase of the Rav 4. More

by Gina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Jan 24, 2024 -

Heiser Toyota responded

Gina, Thanks for sharing your thoughts about your experience with Heiser Toyota. Jordan, Colt, and our team appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 24, 2024

Everything went smoothly and was explained to me very well - before and upon completion. More

by RHEANNA423
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 25, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

The day for the service center was busy, and although the other person at the desk was busy, Matt took care of the paperwork to get my car in for the 5k service. More

by gbtwice
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 25, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 24, 2024

Understand requirements and completed the expected He provided right eta to complete the service Thanks for support More

by psarrun
Recommend Dealer
Yes
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Jan 25, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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