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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
8,001 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,001 reviews

January 27, 2026

I have purchased money vehicles from Heiser Toyota. I love the staff at Heiser and Al our sales guy is great! He is always very fair and makes our transactions very smooth. I highly recommend Heiser a More

by Schlozzy
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2026 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

January 24, 2026

the person who is ( Tom did a great job explaining the maintenance to be done and future maintenance More

by charleshammer
Recommend Dealer
Yes
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Jan 24, 2026 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 23, 2026

Great service! ! Very professional from the introduction to when I left, I was treated with honesty and kindness. Worked with me in every aspect to make sure I left More

by edl_lipham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny López
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2026 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

January 23, 2026

Quick to get me in, then slow in follow up I had to call and check on status of parts More

by lwarner258
Recommend Dealer
No
Employees Worked With
Nathaniel Jenkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Jenkins
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Jan 26, 2026 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 20, 2026

The dealership finally got the battery in stock This survey is annoying and I'm disappointed about no car wash for many weeks More

by Concerned paying customer
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 21, 2026 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 19, 2026

Came in to get a tire replaced. Nate told me it would take 20 minutes when we ordered the tire. We waited close to 2 hours today. More

by Angie
Recommend Dealer
No
Employees Worked With
Nathaniel Jenkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Jenkins
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Jan 19, 2026 -

Angie responded

See above

January 19, 2026

He was great! Nice and helped me get new keys! He was fast and got my keys done when I needed them! More

by lovelyallyy2
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
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Jan 19, 2026 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 18, 2026

They were easy to work with. Nice people They were easy to work with. Nice people. Based on this experience, I would definitely consider buying from heiser again More

by kkistner2003
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
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Jan 18, 2026 -

Heiser Toyota responded

Thank you so much for choosing Heiser Toyota! Please let us know if we can be of any more assistance. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

January 17, 2026

I've been using Heiser service since I bought my car from them 8 years ago. I've never had anything but positive experiences with them. The personnel are always friendly, courteous, and professional. As a More

by SCHWARTZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2026 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2026

Professional and efficient All involved were courtesy, helpful and fair. Would recommend to family and friends More

by WPSumbro1411
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
Report | Print
Jan 16, 2026 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

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