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Heiser Toyota

Milwaukee, WI

4.7
7,566 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,566 reviews

March 22, 2025

Love my Heiser! ! Favorite home town Toyota dealership. The best customer service in southeastern Wisconsin. More

by lschusterhake
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Heiser Toyota responded

Wow, we are so glad to hear that Heiser Toyota is your favorite hometown dealership!! We appreciate your kind words. Thank you so much for your business!

March 22, 2025

The service was excellent. Everything was done within the time promised and at the price that I was quoted. No surprises. Mike was friendly, courteous and informative. I will More

by tevar21
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 22, 2025

Christine showed compassion and kindness through the buying process . She allowed me to call as often as I needed. She kept me informed throughout the process of my car’s arrival. Jakub was awesome thro More

by gammachavers2
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Christine to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 22, 2025

Always very good service and enjoy my years dealing with Heiser. Al is very good to work with. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Heiser Toyota responded

Dear John, We are so glad you had a positive experience with Al at Heiser Toyota. Thank you for your business. Let us know if there's anything else Heiser can do for you!

March 22, 2025

Although we did not get the vehicle we ordered and waited a long time, Al Hussain kept in contact and offered us alternative vehicles as an option. Ultimately, an acceptable vehicle was presented to us which More

by JKNEPEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 22, 2025

Easy to make appointment staff are professional and respectful they are also timely. They do good and lovely. More

by OGAKANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 21, 2025

I had a great experience from being introduced to my salesman to the final deal of me getting my new car. I didn’t feel stressed or felt rush on buying the vehicle. More

by ralphh1427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Heiser Toyota responded

Dear Ralph, At Heiser, we strive to create a hassle free experience for our customers. We never want our customers feeling stressed or rushed so we are glad that you had a positive experience with us! Thank you for your business. Happy driving!

March 21, 2025

Lo mejor buen servicio y un buen trabajo lo recomiendo a confianza 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽 bueno tremendo trabajo More

by djbrandy38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanmanuel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Heiser Toyota responded

Gracias. Thank you for choosing Heiser Toyota!

March 21, 2025

The detail in your cars is exceptional and would come back over and over again just for the detail work,who ever is doing it deserves a raise thank you. More

by quincylucas35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quincy Lucas
Mar 21, 2025 -

Heiser Toyota responded

Dear Valued Customer, At Heiser, we strive to achieve excellence for every customer. Thank you for your business!

March 21, 2025

The service was prompt. The waiting area is very nice. Lori was very personable. It's always a good experience going to Heiser More

by mblasczyk1
Recommend Dealer
Yes
Employees Worked With
Lori
Mar 24, 2025 -

Heiser Toyota responded

We are happy to hear you had a good experience at Heiser Toyota! Thank you for your positive feedback and business! Let us know if there's anything else Heiser can do for you!

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