Heiser Toyota

The service dept used to be great, but now it’s next to impossible to schedule an appointment and routine maintenance takes 2-3 hours to complete. A oil change or tire rotation can be a whole afternoon eve impossible to schedule an appointment and routine maintenance takes 2-3 hours to complete. A oil change or tire rotation can be a whole afternoon event. More

Prompt timely and accurate service despite being overloaded due to a computer glitch Which didn’t tally on line service requests! overloaded due to a computer glitch Which didn’t tally on line service requests! More

Friendly staff; impressed with detail of inspections when doing routine maintenance, picking up potentially dangerous engine problems. doing routine maintenance, picking up potentially dangerous engine problems. More

My sales guy Jorgo was excellent, extremely helpful and I really felt like he wanted to help and did what he could to execute the deal. Staying in touch while my car was on order and answering any and all qu really felt like he wanted to help and did what he could to execute the deal. Staying in touch while my car was on order and answering any and all questions we had on the deal, car, Toyota etc. 10/10. The individual in charge of the actual closing of the deal and paperwork was overly pushy with additional sales and became borderline unfriendly and unhelpful in finding solutions to a problem that could have been easily mitigated at the beginning of the deal closing if she bothered to confirm that all materials were present. Also was quick to blame others for her own errors and did not apologize for those accusations. If the sale was not already completed and signed (and I did not like Jorgo so much as a sales guy) she would have been enough to make me go elsewhere. Management was quickly helpful in resolving the problem once contacted. More

Had a good experience with the purchase of our vehicle. Dealer and repair people really knew their product. Dealer and repair people really knew their product. More

Great place to deal with. Got an allocation for exactly what I wanted. No extra add-ons, no markups, and all at MSRP. Got an allocation for exactly what I wanted. No extra add-ons, no markups, and all at MSRP. More

The service was done within the time frame stated. I had a maintenance required display come on. Tom stated an oil change and tire rotation was required with no additional up sale pressure for other I had a maintenance required display come on. Tom stated an oil change and tire rotation was required with no additional up sale pressure for other services, More

Excellent service, helpful, competent and only place I take my car for service..ditto, ditto. take my car for service..ditto, ditto. More

Had a 2:30 appointment for a tire rotation. Didn’t drive out of the lot until 4:20. No progress update and no verbal summary, just handed the paper at the cashier’s counter. I had to initiate d Didn’t drive out of the lot until 4:20. No progress update and no verbal summary, just handed the paper at the cashier’s counter. I had to initiate dialogue regarding service summary report. More

I bought 3 new cars from Heiser Toyota since 2015. There is an old saying that I think fits all other car dealerships: "Hard work spotlights the character of people; some turn up their sleeves, some t There is an old saying that I think fits all other car dealerships: "Hard work spotlights the character of people; some turn up their sleeves, some turn up their noses, and some don't turn up at all." I feel Heiser Toyota is a fine car dealership. They work hard for my business and I will continue to come back to them. One more quote for you: “Attitude is a little thing that makes a big difference.” Winston S. Churchill More