Heiser Toyota

I spoke with 3 different representatives within the service department and they mansplaines why I needed certain things done to my car even though I had already told them no and my reasoning. I will no service department and they mansplaines why I needed certain things done to my car even though I had already told them no and my reasoning. I will not be coming back because they were not respectful and seemed as though they were just trying to make a sale. In addition I waited over 2 hours for an oil change which I think is a little excessive. More

I am dissatisfied because I have reached out several times to Colt regarding him obtaining the service record regarding the poor brakes that are currently on my vehicle that he promised to look into and times to Colt regarding him obtaining the service record regarding the poor brakes that are currently on my vehicle that he promised to look into and I have gotten no responses. I feel that he purposely waited until the three days passed so I could not return the vehicle if that is what I wanted to do. More

The whole experience was great. All of my questions were answered. And the explanation of everything on the vehicle was great. All of my questions were answered. And the explanation of everything on the vehicle was great. More

We love Heiser! My husband said they had cars coming and going and everything was organized. He talked with our salesman James while waiting and then got our car was My husband said they had cars coming and going and everything was organized. He talked with our salesman James while waiting and then got our car washed! More

Seemed lazy. Wasn't informatic of the services and charges we were getting charged for. He was not clear of the services, and we ended up paying more than what he Wasn't informatic of the services and charges we were getting charged for. He was not clear of the services, and we ended up paying more than what he mentioned. These secret charges/extra fees should've been mentioned over the phone, and he never once said or confirmed anything until services were already done. I would not come back to him anymore. Horrible customer services. More

Always recommending more services that should be done without pressure. I’d like to think they are honest recommendations without pressure. I’d like to think they are honest recommendations More

This was my first experience with Heiser Toyota. I was impressed with the friendly and professional staff. The comfort level I felt was very important. I was impressed with the friendly and professional staff. The comfort level I felt was very important. More

Very professional service technician at the service desk. Car maintenance was completed ahead of schedule. Explained in detail the work completed. Service cost were exactly as quoted. Car maintenance was completed ahead of schedule. Explained in detail the work completed. Service cost were exactly as quoted. More

I feel good People take care of their costumers it was a good experience Excellent. I love my 2023 4Runner. I recommend Heiser Toyota good experience Excellent. I love my 2023 4Runner. I recommend Heiser Toyota More

Horrible customer service, believe my wife was over charged. Spoke to manager, he was supposed to call me back, nothing still waiting. Very disappointed. charged. Spoke to manager, he was supposed to call me back, nothing still waiting. Very disappointed. More