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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,493 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,493 reviews

December 08, 2022

We very recently bought a car for my teenage son at Heiser. They were a few small issues we noticed after the purchase and we were concerned for safety. Heiser fixed them without charging us and we gr More

by Jjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

December 08, 2022

Everyone was friendly and made us feel comfortable. The facility was clean and warm. I will return in the future. More

by Milwjessie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Darrin was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 08, 2022

It was difficult to get attention checking in and the the technician had difficulty finding my file and determining what services I needed.. But most people in service dept were polite and friendly More

by TJEBERT
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t know any namespace
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Dec 09, 2022 -

Heiser Toyota responded

Dear valued customer, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

December 08, 2022

Tom was very help solving my problem Connecting my phone to the car dash Board More

by TOMYD1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service Department
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Dec 09, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 08, 2022

Service Center guys are really nice workers you have helpful and kind.Made my trip worth while and would make a trip back. More

by vella106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 08, 2022

I love Heiser and this is like my 10th car purchase from Al who does fantastic job. Hope to bring in son for 2 more cars soon More

by B morris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your many years of business and congratulations on your new vehicle! We are so pleased to hear Al was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 07, 2022

Straight forward sales no hidden costs or market adjustments we weren’t forced to buy add on we didn’t want it was a great buying experience that didn’t take hours to complete. More

by Rldogface
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
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Dec 09, 2022 -

Heiser Toyota responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 06, 2022

I love bringing my car to be serviced at Heiser. They are always very thorough & friendly. This last visit took way longer than normal. It seemed they were overbooked. More

by PATTIOPATTI
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
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Dec 09, 2022 -

Heiser Toyota responded

Patti Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

December 05, 2022

It was an awesome experience. James Hicks and staff did an excellent job serving me. More

by Shelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Dec 05, 2022 -

Heiser Toyota responded

Shelton, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear James was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 04, 2022

The service advisor was polite and respectful. He kept me informed of the progress of my service. More

by BrmBrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Lowther
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Dec 05, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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