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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,493 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,493 reviews

December 02, 2022

I had a 12pm appointment for an oil change , I wasn’t done until 2:55 and it caused me to be late to work. I was told before scheduling I’d be done by 1:30 pm More

by OGDJT23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Lor
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

December 02, 2022

Really good I liked my experience and would recommend it to anyone who needs an oil change More

by mdrhyner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carlson
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 02, 2022

We’ve been customer at Heiser for 20+ years. I cannot say enough about Roger Drukas. His no pressure, honest customer service, consistently responsive communication and flexibility to meet custo More

by DancingGrannieJan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review and your many years of business! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 02, 2022

Thank you for awesome services and making my car purchase go so smoothly. Great staff. More

by LEESAVANG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 01, 2022

Great car buying experience. No games no forced add ons the price we paid is what they said up front. Darrin was extreme great at communicating and answer all the questions we ha More

by Sydasala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Darrin was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 01, 2022

Really good service super fast Darrin was very friendly and helpful and didn’t make us stay all day. More

by Rldogface
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Darrin was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 01, 2022

Worked with Darrin on the purchase of a new 2023 Camry SE. The process was very quick and easy. Camry’s have been hard to find, so when we saw one on Heiser’s website we contacted them right away and Darr More

by rgott1217
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
Report | Print
Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 01, 2022

When my transmission died on my Bob was super helpful. That night he confirmed my extended warranty status and I had the car towed there. The next day diagnosis was complete and I picked up a loaner. More

by A.B.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 01, 2022

They have excellent customer service. The professionalism they show is unmatched!They treat you like family. More

by Mr.D
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aisha Fernando
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 01, 2022

The staff made it easy for me to purchase my long sought after Hybrid Highlander despite the fact that I live 125 miles away in Door County. They did a nice job explaining the features if the vehicle and s More

by SVICKMAN
Recommend Dealer
Yes
Employees Worked With
Lorri Aiono-Dimoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Dec 02, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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