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Heiser Toyota

Milwaukee, WI

4.7
7,531 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,531 reviews

December 31, 2021

Al was a pleasure to work with. He was very knowledgeable and answered all of our questions. Very satisfied More

by Robertjaklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic, Zach Doro
Jan 13, 2022 -

Heiser Toyota responded

Dear Robert, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 31, 2021

Great service. My service advisor was very nice and took great care of me and my car More

by MICHAEL.MARX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marx
Jan 13, 2022 -

Heiser Toyota responded

Dear Michael, Thank you for taking the time to leave us a 5-star review! We are pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 30, 2021

The young man whom helped me in service was very polite and courteous. Always have a good experience in service. That’s why we chose Heiser when purchasing a new car on Tuesday. However, we felt very rushe More

by JANELAUBENSTEIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorri Aiono-Dimoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic, Shane Albrecht
Jan 14, 2022 -

Heiser Toyota responded

Dear Jane, Thank you for your business and valuable feedback! Our customers are our highest priority and we sincerely apologize that we were unable to meet your expectations. We want to assure you that this does not align with our company standards or expectations. Your feedback has been sent to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by email at jphillips@heiser.com so we can better understand what happened during your experience. Thanks and have a great day!

December 30, 2021

Very impressed with my most recent experience at Heiser. They went above and beyond. Looking forward to driving my new ride. More

by Sunshine22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic
Jan 13, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 30, 2021

I had a very good experience. My sales associate Lori was so helpful and didn't pressure us. More

by LILLIKELM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Lorri and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 29, 2021

Easy process from walking in the door to walking out with a car. Would return More

by amcaleese411
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic
Jan 13, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 28, 2021

James was awesome, a super nice guy. Worked hard to help me get my car. More

by Daniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
Jan 13, 2022 -

Heiser Toyota responded

Dear Daniel, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 25, 2021

Great salesman, James Hicks, he helped me so much and had a great attitude through all of it! It's hard to find someone who will listen to what you need without pushing for more sales, so that was refreshing More

by jen500713
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Heiser Toyota responded

Dear Jen, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 25, 2021

They are very helpful and do fast work. Great customer service and I recommend friends. More

by tonglor81
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 23, 2021

Friendly and hassle-free, although I had to wait quite a while after my appointment time to be seen. More

by unccmathtutor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Jan 14, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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