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Heiser Toyota

Milwaukee, WI

4.7
8,206 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,206 reviews

June 08, 2020

average It seems I'm just another revenue source. no personal interest or desire to go above and beyond the minimum. customer care, personal touch isn't the More

by ND5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know anyone personally (to my point above) since Pete Cooney left.
Jun 15, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your feedback and business. Customer experience is the #1 priority for our company and we apologize if you did not get the quality of service you deserved. We have sent this concern to the appropriate parties. If there is anything else you'd like to address, please reach out directly to our Service Director Don Meyer at dmeyer@heiser.com or via phone at 414-247-8984. Thank you!

June 07, 2020

great experience Al is the guy to see when buying a car. I have never liked to go hunting for a car to buy but Al made this experience very smooth. Al was very informa More

by russell.delap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Heiser Toyota responded

Russell, thank you for your review. We appreciate your business and Al enjoyed working with you! We look forward to seeing you again in the future. Enjoy your new ride and have a great day!

June 05, 2020

I had a good experience buying a car at Heiser Toyota. Al was very friendly and helpful. I would definitely recommend thiis dealership to a friend. More

by Agneswos
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, we appreciate your review! Thank you for choosing Heiser Toyota. Al enjoyed working with you! Enjoy your new ride and have a great day.

June 05, 2020

CHeck in to check out was seamless and easy. I went for CHeck in to check out was seamless and easy. I went for a walk around while waiting and called me when ready. Perfect timing when done. More

by TAMMIEKEI
Recommend Dealer
Yes
Employees Worked With
It sure
Jun 22, 2020 -

Heiser Toyota responded

Thank you for your review! We appreciate your business. We look forward to seeing you again in the future. Have a great day!

June 05, 2020

Wasted Trip My car had a Toyota recall. I was contacted over a month ago. Made the service appointment a week ago. I received three reminder e-mails regarding th More

by BKLEMM51
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for taking the time to write your review. We apologize for any inconvenience you had. We have sent your concerns to the appropriate parties at the dealership. Please reach out to our Service Manager Joe Vicari with the best contact number for you. You can reach him at jvicari@heiser.com or via phone at 414-586-7135. Thank you.

June 05, 2020

Al is a character, but overall very positive Friendly staff, got the job done! Better to visit on a weekday, the weekend get pretty busy. They were able to locate the perfect car for us More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your review! We appreciate your business. Enjoy your new vehicle. Have a great day!

June 04, 2020

good experience After talking to 2 different salesmen, who promised to call me back and never did, we met James Hicks. He is outstanding. He is very knowledgeable and More

by WINKNAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Calmes
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your review! We appreciate your business and we hope you have a great day!

June 04, 2020

Friendly staff. Tria Lee went above and beyond to help with my recent car purchase. Clean facilities. I was impressed by this dealership's commitment to customer safety by following public health guidelin More

by HK
Recommend Dealer
Yes
Employees Worked With
Tria Lee, Trevor Tucek
Jun 22, 2020 -

Heiser Toyota responded

Thank you for your review! We appreciate your business and we hope you are enjoying your new vehicle. Have a fantastic day!

June 04, 2020

Al Makes it Happen! Al Hussain is an excellent salesperson. He was very personable, fast to respond, followed through on everything. Despite a power outage at the deale More

by Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Heiser Toyota responded

Dear valued customer, thank you for your business! We appreciate your review and we are so happy we were able to help you find the perfect vehicle. Al and the Heiser Team enjoyed working with you as well. We hope you are enjoying your new ride. Have a great day!

June 04, 2020

The service was good. Everyone is professional. The work The service was good. Everyone is professional. The work was completed on time. My recommendation would be to change your survey. I am much more lik More

by KERRIVANCE1
Recommend Dealer
Yes
Employees Worked With
Do not know persons name
Jun 22, 2020 -

Heiser Toyota responded

Thank you for your review! We appreciate your business and you taking the time t write out your experience. Have a fantastic day!

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