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Heiser Toyota

Milwaukee, WI

4.7
8,059 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,059 reviews

April 03, 2020

Rear brakes and transmission fluid service. We dropped off the car at 9:45 and left our phone number. He said they would call when it was ready to be picked up. We were never called. We called t More

by EBETHVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are pleased to hear that you had a great experience with the Heiser team and our service department, and we sincerely apologize for the inconvenience. We greatly appreciate your business and hope to see you again soon. Happy driving!

April 03, 2020

James was great to work with. Friendly, honest and customer-focused. This is my third time buying from Heiser and I’ve always been happy with the service I’ve received. More

by jmhusslein
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Tucek
Apr 10, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with James and the Heiser team. We greatly appreciate your business and hope to see you again soon. Happy driving!

April 02, 2020

Everyone was great to work with James and Goran did a great job! I hope Goran enjoys his new house like I am with my new vehicle! James work on his birthday for me WOW what a great guy! More

by Freeball47
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran, Trevor Tucek
Apr 10, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with James and the Heiser team. We greatly appreciate your business and hope to see you again soon. Happy driving!

April 02, 2020

Loved my car salesman (Tria Lee). He was helpful and not at all pushy. Clean dealership and nice variety of models to test drive. I'll be recommending Heiser to my friends. More

by MUSICTRUE4THESOUL
Recommend Dealer
Yes
Employees Worked With
Tria Lee
Apr 10, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with Tria and the Heiser team. We greatly appreciate your business and hope to see you again soon. Happy driving!

April 01, 2020

Bill was very helpful in choosing a new vehicle. He did a good job of listening tot eh car needs of our family and helped us find a good fit. More

by DEXTER.NYE
Recommend Dealer
Yes
Employees Worked With
Bill Lawrence
Apr 10, 2020 -

Heiser Toyota responded

Dear Dexter, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with Bill and the Heiser team. We greatly appreciate your business and hope to see you again soon. Happy driving!

April 01, 2020

James Hicks was great, would recommend him to anyone looking for a car. The business manager I dealt with wasn’t so great. Was very frustrating. More

by jrbielejeski
Recommend Dealer
No
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Heiser Toyota responded

Dear Valued Customer, We are sorry to learn that you dissatisfied with your experience with our business manager. Can you please private message us your contact information so our General Manager Pat Pomeranz can follow up with you to learn more about your concerns? Thank you, Heiser Automotive

March 31, 2020

Second excellent experience Once again words fail to describe how helpful Alex Hall was for my fiance and I in the purchase of our vehicle. An open, honest, and transparent negot More

by DGKINGJR35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran in finanacial, also an 11/10.
Apr 10, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with Alex and the Heiser team. We greatly appreciate your business and hope to see you again soon. Happy driving!

March 31, 2020

I would recommend Heiser Toyota to anyone in the market for a Toyota. Always friendly and helpful. Convenient location and they provide shuttle service up to 30 miles More

by CHINETTA_WRIGHT
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Bobber
Apr 10, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with Alex and the Heiser team. We greatly appreciate your business and hope to see you again soon. Happy driving!

March 31, 2020

Airbag recall. I had notice of Airbag recall.When they told me they could pick up my car for this repair I took advantage of it, however; it was beyond what I expect More

by BEYERL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Luedcke, Dana Schilz
Apr 10, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with Roger and the Heiser team. We greatly appreciate your business and hope to see you again soon. Happy driving!

March 31, 2020

My experience af Toyota was excellent! Everyone was friendly, helpful and willing to answer any questions I had. My car was done in less than an hour! More

by etavela18
Recommend Dealer
Yes
Employees Worked With
Maureen Calmes
Mar 31, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are thrilled to hear that you enjoyed your time with the Heiser team and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

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