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Heiser Toyota

Milwaukee, WI

4.7
8,059 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,059 reviews

March 25, 2020

Thanks for being beyond helpful!! This is our 4th car and Roger did everything possible to get us the best deal ever! He did! Thank you so much for finding me the best truck ever a More

by Erika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Heiser Toyota responded

Dear Erika, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 25, 2020

A-1 Service Great service. Appointment on time and service completed in timely manner. Intake person was very efficient and helpful in gathering information on More

by JFGUINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are thrilled to hear that you enjoyed your time with the Heiser team and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 25, 2020

Quick process This is our second vehicle from Heiser . Each visit was low pressure ,friendly and ended in fair negotiations as well as a the purchase of a vehicle More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Heiser Toyota responded

Dear Charlie, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 20, 2020

Excellent, honest, competent. This is the finest car dealership I have ever used. The people are honest, they don't push service unless you really need it, I have had service peop More

by RANDYPARLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee, Dana Schilz, Bob Arciszewski
Mar 25, 2020 -

Heiser Toyota responded

Dear Randy, Thank you for the kind words! We are thrilled to hear that you had a great experience with the Heiser team and our service department. We greatly appreciate your loyalty and look forward to seeing you again in the future. Happy driving!

March 20, 2020

charged me for $1000 gap insurance that was not on price breakdown sheet. Wanted to charge me for getting dent fixed in car that I didn’t not even own. Car was dirty and not vacuumed out when I picked it up More

by KPOPEK5
Recommend Dealer
No
Employees Worked With
Other Employees : Tria Lee
Mar 25, 2020 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry to hear that you were dissatisfied with your experience. Can you please private message us your contact information so that our manager can follow up with you to learn more about your concerns? Thank you, Heiser Automotive

March 20, 2020

excellent sales person I've had two Prius before and had very good service and gas mileage from them. This one is my third upgrade and the sales management and person could More

by george
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
brett new car manger, Bill Lawrence
Mar 25, 2020 -

Heiser Toyota responded

Dear George, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with Bill and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 19, 2020

I had such a great experience here that I wish I was rich so I can go back and buy more cars! Trevor Tucek reached out to me within seconds of me putting in a request to see a car online. He was so flexible More

by PAKUTHOR
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Maple , Trevor Tucek
Mar 25, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with Alex and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 19, 2020

Picked Up for service! My car was due for a tire rotation, but with what is going on and everyone staying in I thought I would get it done at a later date... that is until H More

by BKRMAMA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Vicari Sr,
Mar 25, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to share your experience with us! We are so happy to hear that you enjoyed our free pick-up and delivery service. We greatly appreciate your business and hope to see you again soon. Happy driving!

March 19, 2020

Bill Lawrence did a great job. Next car I buy, I’ll be looking for Bill. He was very thorough and went through our vehicles explaining every feature and technology. More

by MARK_651
Recommend Dealer
Yes
Employees Worked With
Goran was great. , Bill Lawrence
Mar 25, 2020 -

Heiser Toyota responded

Dear Mark, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Bill and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 19, 2020

Perfect Service Stopped in for a routine maintenance... Dana took care of me. Also mentioned 2 things I needed to have checked out and got me out of there in less th More

by JOHNLOVEMONKEYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
Mar 19, 2020 -

Heiser Toyota responded

Dear John, Thank you for the positive feedback! We are happy to hear that you are pleased with your service. Thank you for choosing Heiser Toyota and we look forward to seeing you again in the future. Happy driving!

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