Heiser Toyota

One notch above! My entire new car buying experience with Heiser was truly outstanding. I was cheerfully greeted the moment I walked in the door for my appointment wi My entire new car buying experience with Heiser was truly outstanding. I was cheerfully greeted the moment I walked in the door for my appointment with James - what a breath of fresh air from the norm of barely being acknowledged in today's world. My salesman, James, was a ROCK STAR and a blessing to work with! He immediately made me feel like we were longtime friends and that he had all the time in the world for me. He was very knowledgeable about the vehicle I purchased; he patiently set-up and thoroughly explained the features. I was treated kindly and respectfully from everyone involved in this transaction. Kudos to you James and Heiser for being one notch above the competition! More

Chue Lee is an excellent service employee. He is very helpful and knowledgeable. My daughter and I would highly recommend him if service is needed on your vehicle. He is very helpful and knowledgeable. My daughter and I would highly recommend him if service is needed on your vehicle. More

Honda Accord My recent service experience was awesome! The service department addressed the issue that I had with my vehicle in a timely matter and the service adv My recent service experience was awesome! The service department addressed the issue that I had with my vehicle in a timely matter and the service advisor Chue was excellent, hands down the best!!! More

Hoping that 4th time is the charm Just had our RAV4 in for the 4th time to fix the blind spot monitor. Let's hope this does it. While people have driven cars without blind-spot monito Just had our RAV4 in for the 4th time to fix the blind spot monitor. Let's hope this does it. While people have driven cars without blind-spot monitors for years, the problem is that as a "safety feature" the warning message covers all other messaging (temperature, radio, etc) on the central panel - and of course, you have no blind-spot monitor. In addition, for this last service visit which lasted 4 days I needed to drive to my downtown office (instead of taking the bus), paying for parking and gas each day wondering/hoping if that day would be the day my car was fixed. The only day the service rep called was on the last day; all other days, I called around 4:15 - 4:30 to find out what was going on. They day the service rep was off, I couldn't get any information. As long as I had to bring the car in, I asked to have the emissions test done - two different service visits. Both times it wasn't done. The first time because the service rep was new (?!?); the second time because the machine was broken. And btw, so was the car wash. Best people in the place - the Cashiers. Alex was also good when we came in to talk about the end of the lease which is next month. The thought of having to deal with this service department gives my husband and I reason not to want to start over with a new car from Heiser. Too annoying. More

Great experience! James and Shahat are the best! Great experience. Everybody was so patient and help us with the whole process, we have both of our kids with us and everybody help us keeping them ent Great experience. Everybody was so patient and help us with the whole process, we have both of our kids with us and everybody help us keeping them entertained all from the test drive to the signing of the final paper work. They work very hard to get us the perfect car and best price possible! More

New Car shopping Great sales service, always a pleasure to work with Alex he's great. He's on top of my needs and is honest and straight on facts about the entire proc Great sales service, always a pleasure to work with Alex he's great. He's on top of my needs and is honest and straight on facts about the entire process. More

Roger Droukas is awesome Buy from Heiser and Roger! The experience was second to none. They helped navigate all the challenges and made it so easy to buy! Love this place. Buy from Heiser and Roger! The experience was second to none. They helped navigate all the challenges and made it so easy to buy! Love this place. More

Brakes and bluetooth issue I bought my SUV brand new from Heiser because my daughter had such a great experience with this dealership, that was in 2014 and service has been goi I bought my SUV brand new from Heiser because my daughter had such a great experience with this dealership, that was in 2014 and service has been going downhill over the past year. Earlier this year I had the front brakes on my SUV replaced, shortly after that I heard a terrible sound when braking. I took it back to the dealership and was told they couldn't hear anything. I returned two more times and was told they couldn't reproduce the sound. I had it in this week and am told the rear brakes are bad. Seriously, did anyone even look at them when I said I was hearing a noise? I also have bluetooth connectivity issues and I'm told my phone is "too" new......I had the same issue with my old phone which is why I got a new phone in the first place. I don't even think that anyone checked for a problem and my questions/concerns are being blown off because I'm female. More

Great customer service and willing to go the extra mile! The customer service was excellent and very professional. All of the staff members were knowledgeable and answered every question! Highly recommend th The customer service was excellent and very professional. All of the staff members were knowledgeable and answered every question! Highly recommend this dealership! See Bill Lawrence!!! More

Service writers Everytime I have been here for service, the service writers have been exceptional. Joe, you have hired some fine people, very professional, courteous Everytime I have been here for service, the service writers have been exceptional. Joe, you have hired some fine people, very professional, courteous and trustworthy. Keep up the great work and thank you! More