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Heiser Toyota

Milwaukee, WI

4.7
7,811 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,811 reviews

November 23, 2019

Nice job Vincent did a good job. It took a few minutes to get waited on but a least 3 people told me that I would be helped soon. More

by DAVIDSTATZA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hicks III
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2019

Excellent! Always have an excellent experience working with Al Hussain....that is why we always return to work with him! An excellent experience filling out pap More

by Tom & Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Heiser Toyota responded

Dear Tom and Becky, Thank you for the 5-star review! We're so happy to hear you had an excellent experience with Al and Shahat at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying the new ride!

November 22, 2019

ROCK N ROLL MACHINE I guarantee you will recommend Roger and this dealership to your family and friends. With 20 years of experience Roger is a Rock N Roll Machine. More

by GOINGTOINDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

November 22, 2019

Always good working with Brian Brian has helped us find several vehicles and has made the purchase experience very easy each time. Finance process with Goran was also great. Every More

by Irish13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran, Brian Drewek
Nov 22, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are so happy to hear that you've continued to have a great experience with Brian and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

November 21, 2019

They are liars and not persons of their words. There were rock chips in the paint of the hood They said they were going to strip it down and re-paint it. All they did was buff it out. More

by RSTAHL3920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the manager’s name , Bill Lawrence
Nov 21, 2019 -

Heiser Toyota responded

Dear Valued Customer, We are sorry that you were not satisfied with your experience. Can you please private message us your contact information so a manager can reach out to you to address your concerns? Thank you, Heiser Toyota

November 21, 2019

Oil change with tire rotation Jerihmia kept me informed and reviewed the service verbally and written. my car was taken shortly after I arrived and finished timely Popcorn mach More

by KRAUSC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimiha
Nov 22, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 20, 2019

Mixed bag experience I’ll start by saying Vincent was wonderful! He was very helpful and addressed my needs. Overall however the experience entering the service center is More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2019 -

Heiser Toyota responded

Dear Valued Customer, We are very sorry to learn you were not greeted promptly during your visit. We will be addressing this with our team to ensure an improved experience for your future visits. We appreciate your feedback so we can better ourselves. Thank you, Jaime Flynn 414-520-1614

November 20, 2019

Overall Good Experience I bought a used 2010 4Runner from Heiser. I had them fix the spongy brakes and get some "rail dust" off of the paint as part of the deal. They did do More

by jmill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
Nov 20, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with us. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new 4Runner!

November 20, 2019

Our sales rep, Alex Hall, was fantastic We had a great experience working with the sales team at Heiser Toyota. Our sales rep Alex Hall was friendly and helpful. He helped us find the car ri More

by DGKINGJR35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic
Nov 20, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Alex and Goran. Thank you for choosing Heiser and we look forward to seeing you again in the future. Hope you're enjoying your new ride!

November 20, 2019

Recall appt Appointment went great with great service. They handed my airbag recall nicely with a quick ride on the shuttle to work. I would highly recommend us More

by MBOESELAGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee
Nov 20, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon.

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