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Heiser Toyota

Milwaukee, WI

4.7
7,959 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,959 reviews

January 02, 2020

Speedy Service I got in a little before my appointment time and was taken care of, pretty much, right away. The oil change and tire rotation took less time . I was More

by hillockp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with us. Thank you for choosing Heiser Toyota, we hope to see you again soon.

January 01, 2020

Heiser Toyota was easy to work with, quick to respond to our emails and overall a very good experience when purchasing our new Highlander. Our salesperson Al, has worked there for 20+ years and was very kno More

by Trudy
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Heiser Toyota responded

Dear Trudy, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you had a great experience with Al and the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

January 01, 2020

1hr+ for a tire rotation Visit was subpar from the start, understaffed service desk with a long wait to get checked in for the appt. Then learned all that was scheduled was a More

by MBJOECHAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one specifically
Jan 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, We are genuinely sorry you were unhappy with your visit. Can you please private message us your contact information so our service manager can reach out to you to learn more about your concerns? Thank you

January 01, 2020

very convenience' The service that was provided was very quick and efficient. They provided accommodations to pass the time. They also provide free Wi-Fi which was very More

by THOUNGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee, Bob Arciszewski
Jan 02, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are happy to hear that you enjoyed your time with us. Thank you for choosing Heiser and we hope to see you again soon. Happy driving!

January 01, 2020

Oil change and tire rotation Chue was very friendly the work was done in less time than expected - 45 mins not the hour they said. Problem was the payment person, no greeting, no More

by CHERACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary?, Chue Lee
Jan 02, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Chue. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 01, 2020

Excellent Service Was met within a minute with the Sevice Advisor. Service was completed within a hour and I was on my way home. Enjoy coming here. More

by sirbinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee, Bob Arciszewski
Jan 02, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are happy to hear that you had a great experience with us. Thank you for choosing Heiser, we look forward to seeing you again in the future. Happy driving!

January 01, 2020

Terrific Experience - SH This was my first visit to Heiser Toyota and I can honestly say that the experience was exceptional. My salesperson, Al H, made me feel welcome and w More

by SJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believer her name was Jessica, in Finance.
Jan 02, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you had a great experience with Al and the Heiser team. We greatly appreciate your business and hope to see you again in the future. Enjoy your new ride!

January 01, 2020

Excellent dealership! My husband and I purchased a vehicle from Heiser this week, they were amazing to work with and our sales person, Al, was terrific! Highly recommend this dealership! More

by Huemann
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Tucek
Jan 02, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you and your husband had a great experience with Al and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

December 30, 2019

Good Service Scheduling an appointment online was easy. They were ready for me when I got there. They got the service done quickly and contacted me as soon as it More

by BKO288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you continue to enjoy your experience with us. Thank you for choosing Heiser Toyota, we look forward to seeing you again in the future. Happy driving!

December 30, 2019

Had an Awesome Car buying experience again. Worked with Brian Drewek , Jessica Phillips and Jorgo Ndina They made it really quick and easy. They gave me a great trade value for my 2017 Tundra More

by oldcarguy7012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Phillips, Brian Drewek
Dec 31, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the team at Heiser Toyota. We greatly appreciate your business and hope to see you again soon. Hope you're enjoying your new Toyota Tundra!

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