Heiser Toyota

Service Rep My Service Rep was friendly, let me know a couple of times how things were going. Explained everything that they did. Vincent was very efficient. Serv My Service Rep was friendly, let me know a couple of times how things were going. Explained everything that they did. Vincent was very efficient. Service was fast. More

Speedy service Service was performed in appropriate time that was promised, well done. Special hi to Joe K. 😀. He’s the best!👍 I also enjoyed your coffee. Service was performed in appropriate time that was promised, well done. Special hi to Joe K. 😀. He’s the best!👍 I also enjoyed your coffee. More

Great Experience! It was a pleasure to work with the staff at Heiser Toyota! Very knowledgeable and respectful of my time!! Will definitely be back for my next vehicle It was a pleasure to work with the staff at Heiser Toyota! Very knowledgeable and respectful of my time!! Will definitely be back for my next vehicle. More

Reliable Service My service at the dealership was just as expected. Check-in was a breeze. Once checked in , I was able to wait in a place of comfort with refreshments My service at the dealership was just as expected. Check-in was a breeze. Once checked in , I was able to wait in a place of comfort with refreshments. I received an update about what was going on with my car prior to completion. It was completed to my satisfaction and I was soon on my way. More

The 12 month service for our new 2019 RAV4 Car. The service was excellent and the personel did an outstanding job! Quick friendly service for my RAV4 and it was well done.... less than 1 hour mainte The service was excellent and the personel did an outstanding job! Quick friendly service for my RAV4 and it was well done.... less than 1 hour maintenance for rotation of tires and changing the synthetic OIL! Thank you! More

Great service I went in to the dealership to just look at a vehicle. I didn’t want to trade in my minivan. The team at Heiser was so kind, humorous, and helpful. J I went in to the dealership to just look at a vehicle. I didn’t want to trade in my minivan. The team at Heiser was so kind, humorous, and helpful. Jorjo was down to earth, and took the time to show me all the “bells and whistles” on the new vehicle. Needless to say I left the office that day with a new (to me) car that has everything I was looking for and more. Their trade prices were above blue book which helped me make up my mind. Great experience. Highly reccomend! Shahat was a great guy to work with for financing as well (really tried to make my payment as low as possible for me)! May be a customer for life (however I plan on driving this Highlander until the wheels fall off)! Thank you Heiser for the great experience. More

Very good experience Ask for Billy. He was great. It was a no hassle visit. They worked with me on a trade. I would re omens this dealer for sure. Bill Appleton Ask for Billy. He was great. It was a no hassle visit. They worked with me on a trade. I would re omens this dealer for sure. Bill Appleton, WI More

Awful Communication This has been some of the worst service I’ve received. My car has noted it needed an oil change twice and both times they have sent me back saying the This has been some of the worst service I’ve received. My car has noted it needed an oil change twice and both times they have sent me back saying there was no service needed even though my dashboard continued to say “Service Needed.” We scheduled a third service appointment for another item on the car are currently driving around the parking lot looking for what seems to be a non existent key drop. The first time, wife and daughter came up here to receive an oil change and tire rotation. The service department had the car for over 4 hours and only rotated the tires which thew off future service appointments. The second time, they kept the car for 2 hours to tell us we didn’t need any service done. We asked to schedule out our next appointment and we’re told we could drop the car off after hours and utilize a key drop. I’m currently here, looking for a key drop with no success. Scheduling and rescheduling appointments has been a nightmare as well as I have yet to get a hold of any associates during the work day and their online scheduling has been hard to navigate. I hate leaving a bad review as I’ve had good service from the leasing department, but the service department is the worst I’ve ever had to work with. More

Fantastic Experience James Hicks made our car leasing experience easy, quick and efficient! James is a top notch salesman unlike any salesman I’ve dealt with before. He is James Hicks made our car leasing experience easy, quick and efficient! James is a top notch salesman unlike any salesman I’ve dealt with before. He is kind, honest, and will work to get you an amazing deal! I highly recommend him! More

new tires, oil change and a recall from last year. Overall experience was good, as it usually is. My only complaint is that 3 of 4 valve covers were missing off of new tires. My husband noticed on Overall experience was good, as it usually is. My only complaint is that 3 of 4 valve covers were missing off of new tires. My husband noticed on Friday. I will call service department tomorrow. Vincent was very polite, answered all my questions. Where you see 4 stores below for quality of work is simply because of carelessness to not replace valve covers on new tires, More