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Heiser Toyota
Milwaukee, WI
7,780 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,780 reviews
November 10, 2019
New car purchase Bill helped me by handling all my questions. The purchase process was straightforward. They went out of their way to assist me in getting my trade i Bill helped me by handling all my questions. The purchase process was straightforward. They went out of their way to assist me in getting my trade in handled. More
by Prius Forever
Verified CustomerEmployees Worked With
Bill Lawrence, Trevor Tucek
November 10, 2019
5,000 mile checkup The staff was friendly and the waiting room is welcoming. Heiser is very much on top of keeping my car running as well as it can. Thank you The staff was friendly and the waiting room is welcoming. Heiser is very much on top of keeping my car running as well as it can. Thank you More
by KEITHHELMCPA
Employees Worked With
Bob Arciszewski
November 10, 2019
Excellent service Vincent went through the list of inspections with me and provided status update of my car. I find this friendly and helpful. Thank you very much! Vincent went through the list of inspections with me and provided status update of my car. I find this friendly and helpful. Thank you very much! More
by LAAJSAB
Employees Worked With
November 10, 2019
Happy Customer service from Tria Lee was great. Came to have my car looked at and went home with a new car. Tria was superb in the whole process of looking Customer service from Tria Lee was great. Came to have my car looked at and went home with a new car. Tria was superb in the whole process of looking at a car, test driving, and the purchase of the car. Didn’t feel rushed or overwhelmed. More
by SONYIT00
November 09, 2019
Service I always have excellent service from Dana Schilz; she handles all my issues and my car is always serviced well and in a timely manner. I always have excellent service from Dana Schilz; she handles all my issues and my car is always serviced well and in a timely manner. More
by MPEOPLIS
Employees Worked With
Dana Schilz
November 09, 2019
Review Once I was finally acknowledged by someone everything was fine. However, I waited in the service bay and the check in area for about 10 mins before a Once I was finally acknowledged by someone everything was fine. However, I waited in the service bay and the check in area for about 10 mins before anyone even asked if I was being helped. There was a woman sitting as one of the desks. She never once looked up from what she was doing. I understand that people are busy and it was the lunch hour, but saying, "Someone will be with you in a minute" goes a long way in good customer service. More
by TBARTLETT3
Employees Worked With
I don't know names
November 08, 2019
Nice service and facilities! I have been Heiser Toyota's customer since 2004 and I come back over and over again due to their expertise and excellent customer service! I have been Heiser Toyota's customer since 2004 and I come back over and over again due to their expertise and excellent customer service! More
by IGOR_SULIM
Employees Worked With
Multiple
November 08, 2019
Great service! Was attentive and kind. He even checked my brakes for me, even though I came in for something else. Everyone I have met there so far has been kind and Was attentive and kind. He even checked my brakes for me, even though I came in for something else. Everyone I have met there so far has been kind and warm. Not to mention, have kept my car in great shape. More
by SAVRANDALL23
November 08, 2019
steves review everything was good and got out way earlier than I expected to Dana was great to work with Look forward to working with her again in the future everything was good and got out way earlier than I expected to Dana was great to work with Look forward to working with her again in the future More
by RAYMONDS16
Employees Worked With
Dana Schilz
November 08, 2019
Suggesting More Service When Dana is my service rep, she usually comes up with extra service recommendations. It seems that she is trying to get more money for the Service D When Dana is my service rep, she usually comes up with extra service recommendations. It seems that she is trying to get more money for the Service Department. I got a second opinion at another Toyota dealership, and they estimated a lot less money for the same suggested service. This does not happen with other service reps at Heiser Toyota. More
by Waitin for Service
Employees Worked With
Dana Schilz
